Rama AL-khateeb

Results-driven Key Accounts & Operations Professional with 5+ years of experience in logistics, customer success, and B2B account management. Proven track record of improving SLA performance, reducing delivery delays, and enhancing customer satisfaction through data-driven decision-making and process optimization.

Key Account & Operations Executive at Australia Post Global (2023-01 – Present)

• Led KPI tracking and performance reporting using Power BI dashboards, improving visibility and decision-making
• Resolved major shipping and customs issues, reducing average delivery delays by up to 5 days
• Improved on-time delivery performance by up to 90% through proactive monitoring and escalation handling
• Enhanced customer experience by addressing client issues, improving satisfaction and retention

VIP Account Manager at Aramex (2019-01 – 2022-01)

• Managed VIP and B2B accounts, ensuring SLA compliance and high service standards
• Reduced shipment delays and escalations through continuous performance monitoring and coordination
• Led client communication and reporting, strengthening relationships and customer retention
• Supported customer success initiatives by resolving issues and improving service experience

Bachelor's Degree in French Language & Literature – Al Al-Bayt University