Omeir Hashem

Healthcare administration and hospital operations executive with 30+ years of leadership experience across hospital, outpatient, counseling, insurance, and public-health settings. Extensive background in operational improvement, accreditation, quality and performance management, patient experience, medical staff/provider operations, strategic planning, resource management, and cross-functional collaboration. Medical graduate with a Master of Public Health from Tulane University; career focus is healthcare administration and operations rather than U.S. clinical practice.

Chief Executive Officer & Owner - Think Tank Counselling

(2018-02)

• Established the counseling facility and lead day-to-day operations, organizational development, service delivery, and business performance.

Chief Medical Director / Chief Operating Officer - Dr. Erfan and Bagedo General Hospital - Jeddah, Saudi Arabia

(2008-04 - 2018-01)

• Directed hospital operations and advised hospital leadership, board, and owners on modernization, market positioning, service expansion, strategic alliances, and operational performance.
• Increased outpatient visits from approximately 1,300 to 2,500 patients per day through patient-flow and operational improvements.
• Improved patient turnover and bed utilization, increasing occupancy from approximately 75% to more than 100% bed usage per 24 hours.
• Led and supported accreditation and compliance initiatives involving Saudi ARAMCO standards, ISO 9001, Mekkah Region Quality Program, Joint Commission International Accreditation (JCIA), and CBAHI.
• Coordinated with department heads and leaders across nursing, infection control, finance, quality management, and other hospital functions to improve healthcare delivery and performance.
• Led patient satisfaction and patient-experience activities, including 24/7 problem resolution and analysis of occurrence variance reports and satisfaction-survey data.
• Participated in annual strategic planning, healthcare-delivery process design, quality standards, cost controls, staffing schedules, and resource management.
• Oversaw monitoring of patient assessment, adverse events, medical-record quality, medication errors, high-risk services, morbidity/mortality, surgical outcomes, and appropriateness of admissions.
• Directed bed-management processes, insurance/coverage verification, staff orientation, policy implementation, and operational compliance.

Medical Director - Dr. Erfan and Bagedo General Hospital - Jeddah, Saudi Arabia

(1997-04 - 2008-03)

• Managed daily operations and provided functional support across outpatient clinics, inpatient units, and hospital departments.
• Facilitated hospital-wide quality-improvement efforts focused on patient satisfaction and operational performance; initiated the hospital Quality Department.

Medical Insurance Examiner - Star US Medical - Garland, Texas

(1995-06 - 1997-03)

• Managed technical aspects of medical and life-insurance examinations and supervised paramedical examiners.

Public Health Intern - Department of Health and Hospitals - New Orleans, Louisiana

(1994-03 - 1995-05)

• Supported administrative activities under the Regional Medical Director and worked with STD, family-planning, and pediatric clinic programs.

Medical Insurance Examiner - American Bureau of Medical Forensic Drug Testing - New Orleans, Louisiana

(1993-02 - 1994-02)

• Managed technical aspects of medical and life-insurance examinations and supervised paramedical examiners.

Medical Insurance Examiner - Kames Laboratories - Wichita Falls, Texas

(1991-11 - 1992-12)

• Managed insurance-examination activities and supervised paramedical examiners.

Medical Director - Dr. Erfan and Bagedo General Hospital - Jeddah, Saudi Arabia

(1988-08 - 1991-09)

• Managed daily operations, quality assurance, policy implementation, personnel, patient referrals, insurance issues, and outpatient-service improvement.

Medical Director & General Practitioner - Razan and Al-Hikma Polyclinic - Jeddah, Saudi Arabia

(1985-07 - 1988-07)

• Co-founded the polyclinic and established administrative policies, procedures, quality-assurance processes, staff supervision, insurance contracting, and daily operations.

General Practitioner - Ministry of Health - Nablus, West Bank

(1984-01 - 1985-12)

General Practitioner - Al-Itihad Hospital - Nablus, West Bank

(1982-01 - 1984-12)

Intern - Cairo University Hospitals - Cairo, Egypt

(1981-01 - 1982-12)

Master of Public Health (MPH) - Maternal and Child Health - Tulane University School of Public Health & Tropical Medicine (1995-01)

Bachelor of Medicine and Surgery - Faculty of Medicine, Cairo, Egypt (1981-01)