Sabith Kp

Experienced E-

C ommerce & Digital Operations

C oordinator with a strong track record of driving digital performance in the hospitality and food delivery sectors in Qatar.

C urrently leading digital operations at Vogue Hospitality, where strategic optimization of aggregator platforms boosted online sales by over 25%. Known for minimizing operational inefficiencies,

having successfully reduced order disputes and compensation costs through refined campaign execution.

C onsistently ensures high customer satisfaction, maintaining 4.5+ ratings across multiple delivery platforms through proactive service and quality control.

PROFESSIONAL EXPERIEN

EC

Vogue Hospitality, Qatar

Oct 2023 – Present

E-

C ommerce & Digital Operations

C oordinator

Championed end-to-end digital growth strategies for multiple hospitality brands, leveraging top aggregator platforms such as Talabat,

Snoonu, and Rafeeq to drive scalable revenue growth, digital presence, and customer engagement.

C onceptualized, planned, and launched data-driven marketing campaigns that consistently delivered high ROI. Focused on acquiring new customers, increasing conversion rates, and boosting customer retention through personalized offers, loyalty programs, and seasonal promotions.

Maintained and nurtured strong partnerships with aggregator platforms, negotiating better visibility, exclusive placements, and optimizing search algorithms to elevate brand positioning, resulting in a significant uplift in order volume and brand awareness.

Oversaw the successful integration of aggregator systems across newly opened branches, ensuring smooth onboarding, accurate menu synchronization, and consistent operational standards, thereby reducing downtime and customer complaints.

Authored comprehensive Standard Operating Procedures (SOPs) and strategic playbooks for seamless execution of digital product launches,

real-time menu updates, and promotional campaigns, enabling teams to work efficiently and consistently across regions.

.

C ollaborated cross-functionally with IT, finance, operations, and branding teams to align on marketing budgets, KPIs, and timelines—

ensuring campaign success and measurable business outcomes.

Utilized analytics tools to monitor sales data, customer behavior patterns, and user feedback, delivering actionable insights to refine digital strategy, enhance customer experience, and accurately forecast sales performance.

Designed and led customer service recovery initiatives, establishing feedback loops and rapid-response systems that improved customer satisfaction scores, boosted online ratings, and built long-term brand loyalty.Wishbox Technology, Qatar

Operations

C oordinator (Online Food Delivery)

Nov 2018 – Sept 2023

Led and managed comprehensive eC ommerce operations, overseeing every stage from order processing and fulfillment to real-time delivery tracking and post-order support. Ensured seamless end-user experience across all digital touchpoints.

C oordinated daily with partner restaurants, delivery personnel, and third-party logistics teams to guarantee precise, on-time deliveries. Addressed discrepancies swiftly to maintain operational integrity and customer trust.

Monitored and analyzed logistics performance metrics such as average delivery time, failed delivery rates, and fleet utilization. Implemented data-

driven improvements to optimize delivery routes, reduce bottlenecks, and minimize operational delays.

Elevated customer service standards by developing and managing efficient inquiry-handling systems, complaint escalation protocols, and quality control processes. Ensured high levels of customer satisfaction and retention.

Trained and onboarded internal teams—including call center staff, order coordinators, and app support agents—on the effective use of order management platforms, mobile app features, delivery tracking tools, and customer issue resolution techniques.

Implemented process automation tools to streamline manual tasks, reduce errors, and enhance workflow efficiency within eC ommerce logistics and customer service departments.

C ollaborated cross-functionally with technology, operations, and vendor management teams to align daily operations with strategic goals and customer experience KPIs.

C omputer Engineering, Information Technology Education Institute Of

Printing Technology And Government Polytechnic 2007-2010