Senior Executive- Customer Service at Fast International Logistics (Global Freight forwarded member, JCTrans (ID 155855) and GLA (ID 687218)) (2026-01 – Present)
- Proactively monitoring and following up of shipment status daily through sea, air, land courier until it arrives at final destination.
- Coordinating with oversea partners and local freight forwarder/vendor.
- Oversee daily end to end operations in logistics and close coordination with customs clearance and transportation team for both import/export.
- Sending request to finance team for vendor payments.
- Checking shipping documents such as Packing List, Commercial Inv, Certificate of Origin and other supporting docs to be sent to our clearance team for further verification.
- Ensure timely delivery of goods.
- Collaborating with concerned vendors for packaging and loading of the goods till it reaches the port.
- Following up required government approval such as Saber approval/ certificate, for shipments that are crossing Saudi border for land transportation.
- Coordinating with internal departments (sales, finance).
- Sending of POD (proof of delivery) to customers for safely delivered goods.
- Communicating proactively with concerned parties as needed to solve issues or delays.
- Updating charges in local system and ensure to enter correct amount for billing purposes.
Senior Executive- Customer Service at Almasseya Shipping Agency (as agent of Yang Ming Line, NVOCC), subsidiary of Qatar Investor Group (2022-02 – 2026-01)
- Attended rate inquiries for import and export through phone and email.
- Negotiated with customer for rates.
- Sent quotations to customers.
- Guided customer for booking process to load their shipments on suitable vessel schedule to meet their target arrival/ departure requirement.
- Assisted and acted as a technical support for customers who are experiencing technical issues in carrier's online system.
- Coordinated closely with the sales team and supported them as their back office for telemarketing and booking acceptance to achieve monthly sales target.
- Was responsible for filing of rate through liner's system and arranged invoice to be sent to customer.
- Handled re-export shipments.
- Monitored vessel ETA and ETD.
- Had a close coordination with interdepartmental team for smooth work operations.
- Was arranging and sending loading list to operation team prior arrival of the vessel at Hamad port.
- Was communicating with carrier's headquarter to obtain approval for loading cargo of sensitive nature such as DG (Helium filled tanks, etc), Flexi shipments, etc through liner system.
- Was assigned to send a weekly and monthly management report.
- Was responsible for communicating with oversea offices and space control department for accepting and releasing of booking.
- Assigned to train Executives and/or newly joined staff and have given the authority to make decisions in a tough situation.
- Flexible enough to perform any relevant tasks including participation in tender account as instructed or if needed.
Executive- Customer Service at United Logistics, (Global Freight forwarded member, JCTrans) subsidiary of Qatar Investor Group (2020-03 – 2022-02)
- Attended customer queries and requirement towards all freight inquiries and shipment related matters received from direct customers, sales team, oversea agents and interdepartmental requirement.
- Negotiated rates with agents within the network partners (JC Trans, GLA) and local vendors to quote best rates to customer for sea, air, land or courier both for general, dangerous goods and personal effects cargo.
- Knowledgeable in Incoterm.
- Maintained a close coordination with clearing agents and transportation team for smooth delivery of the shipment till consignee's premises for inbound shipments; and ensure that cargo will be sent to port within carrier's cut off time for outbound shipments.
- Assisted customers for the required documents prior loading the cargo at origin port.
- Coordinated closely with the clearance team to check and verify all the required shipping documents such as packing list, commercial invoice, certificate of origin, B/L and other related documents or required government approval for smooth clearance both for inbound and outbound cargo.
- Had a close coordination with the clearing agents and transportation team to ensure that cargo will be delivered on time or based on customer's requirement.
- Was responsible for updating customers for the latest customs rules and regulations, policies and or required additional documents.
- Was preparing shipment status report daily to monitor cargo movement both for inbound and outbound shipments via air, sea, land transportation or courier.
- Coordinated with oversea agents/ global network partners to load our cargo on earliest vessel or flight.
- Assisted customers for paying of customs duties through Qatar's local customs single window.
- Was arranging in collection of delivery order from shipping line to be sent to clearing agents along with delivery note sheet and necessary documents prior shipment arrival.
- Was responsible for preparing invoices, checked any discrepancies and have the authority to approve it prior sending to customers along with supporting documents.
- Was responsible in preparing payment request to vendors or agents and coordinated with Finance team to process the invoice settlement.
- Monitored customer's SOA (statement of accounts) and sent payment follow up messages for overdue invoices.
- Participated in Audit process including preparing of documents and ensure that files are updated as per ISO.
- Participated in preparing documents for tender bidding such as for technical and commercial requirements.
- Dealt with tough situation in a professional manner and ensures that customers are promptly attended.
- Monitored shipment arrival or departure and kept customers updated for the status of their shipment.
- Was responsible for checking of department inventory/stationaries to request for a stock whenever required.
- Flexible enough to perform any relevant tasks, admin or additional duties and responsibilities as needed.
Executive- Customer Service at First Shipping Agency (As agent of Hanjin Shipping, COSCO Shipping, NVOCC and Global Freight Forwarding Member of GLA), subsidiary of Qatar Investor Group (2013-07 – 2020-03)
- Proactively assisted customers regarding vessel arrival or departure, free time, B/L status, delivery order amount, demurrage/detention charge and other related import and export concerns.
- Arranged and sends arrival notice and invoice to customers. Accepted and arranged bookings through liner online system or email from customer.
- Was responsible for rate filing of confirmed booking and sends sales lead to counterpart offices.
- Was in-charge for opening and closing of job files for manifestation and invoicing to customer for both inbound and outbound cargo.
- Arranged cash or cheque requisition for delivery order collection of import cargo or B/L collection fee for export.
- Checked and verified invoices received from agent or vendors in accordance to our contract /agreed rate terms and conditions.
- Arranged refund to customers.
- Assisted and coordinated with Sales Team for securing Freight collect shipments.
- Performed telemarketing to gain business and as back-office support to achieve monthly sales target.
- Sent circulation of latest carrier or agent notice regarding rate adjustment, change of vessel routine, etc to customer for their proper information and guideline.
- Sent weekly sales report and other required report to be sent to Manager or carrier's respective desk.
- Arranged and sends load list to operation team.
- Directly coordinated with the port authority for vessel schedule and other port related concerns.
- Monitored import long staying cargo and sends unclaimed cargo notice to customer.
- Checked space allocation with vessel operator for smooth acceptance of booking.
- Coordinated with marketing team for outbound sales forecast and ensure that total no. of Teus matches the actual number of bookings updated in the liner system after vessel departure.
- Coordinated with other department i.e documentation, equipment control or accounts team in order to succeed in the given role and solve import/export related issues.
Operations Associate at WNS Global Services, Philippines, Inc (Back Office, NYK Shipping Line Account) (2013-02 – 2013-05)
- Was responsible for monitoring and accepting of e-booking through online and manual booking through E-mail.
- Coordinated timely with customer service representative for accurate shipping details.
- Monitored and checked immediate available vessel and allocations for incoming booking of customers.
- Handled booking of different cargo nature depending on the assigned trade lane.
- Communicated with clients for the necessary shipping details required for success completion of their booking.
Import Customer Service / Export Booking Coordinator at MOF Company Inc (As Agent of Hanjin Shipping, Manila Office) (2011-11 – 2013-02)
- Was responsible for monitoring vessel movement status (departure and arrival), cut off time, weekly arrival/sailing schedule through close coordination with the Operations Team and other feeder operators.
- Proactively assisted and guided customer for their concerns through telephone calls and e-mails.
- Maintained an organized vessel's file weekly for audit. Responsible for sending arrival notice to customers.
- Guided clients
