Senior Government Relation Officer at iHorizons Group (2014-12 – Present)
- Managing all Ministry of Interior processes including visa issuance, extension, transfer, cancellation, residency services, passport data updates, profession change, employer change, delegations, nationality updates, and residency cancellation.
- Handling Qatar Visa Center appointments, medical examinations, fingerprinting procedures, and follow-ups for applicants outside Qatar.
- Managing complete residency processes: issuance, renewal, modification, change of employer, and cancellations.
- Following up with the Search & Follow-Up Department (CID) on reports, violations, complaints, and resolving issues efficiently.
- Handling Traffic Department services including vehicle/truck license renewal, ownership transfers, vehicle advertisements, police coordination, and company representation.
- Managing establishment registration issuance, renewal, cancellation, and adding authorized signatories.
- Overseeing Civil Defense certificate issuance, renewal, and follow-up for commercial license requirements.
- Coordinating Medical Commission procedures including medical fitness tests, food-handling health certificates, appointment bookings, and processing.
- Issuing and renewing health cards for employees and dependents.
- Handling Ministry of Labor services: employment contracts, job modification, work permits, transfer of sponsorship, new quotas, amendments, and delegation permits.
- Managing Ministry of Commerce & Industry processes: new company establishment, renewal of commercial registration, trademark registration, opening branches, adding/removing activities, adding managers, license issuance/renewal, and cancellation.
- Obtaining permits from Ministry of Culture for events, conferences, and promotional activities.
- Managing registrations and follow-ups with Qatar Financial Center.
- Handling Municipality permits including advertisement permits issuance/renewal/cancellation and waste disposal permits.
- Managing Ashghal permits including road closures and diversion approvals.
- Maintaining and updating Visa & Immigration trackers/databases for accuracy and compliance.
- Coordinating with offshore teams to ensure smooth processing and workflow alignment.
- Tracking and analyzing visa quotas to ensure availability for new hires and business visitors.
- Providing after-hours on-call support for urgent immigration or traffic-related cases and emergencies.
- Building and maintaining strong relationships with government departments and internal stakeholders.
- Ensuring continuous alignment with Shell's compliance, policy standards, and changing legislation.
- Handling Tax Authority tasks including product addition, adding tax representatives, and follow-up procedures.
- Managing Customs registration and customs broker authorizations.
- Handling Kahramaa services including transferring meters, adding new meters, liquidation, and payments.
- Data management and report generation using Excel, PowerPoint, and Word, ensuring accurate employee and company records.
- Managing all licenses and approvals required for commercial activities from various ministries and authorities.
- Overseeing full document attestation processes through Ministry of Foreign Affairs, Ministry of Justice, Chamber of Commerce, and embassies.
- Managing international visa applications such as Saudi, UAE, Pakistan, and others, including documentation and follow-up.
- Delivering high-quality advisory and customer service to employees on all visa and immigration matters.
- Managing visa & immigration applications (online/manual) from end to end with strict adherence to timelines and compliance.
- Conducting immigration induction sessions for new joiners and managing offboarding for leavers.
- Preparing Arabic application forms and official letters required for all immigration and PRO activities.
- Handling customer complaints submitted to the Consumer Protection Authority and resolving them professionally.
- Managing legal issues, violations, and investigations with the Ministry of Interior and relevant authorities.
- Coordinating internally with HR, Admin, Finance, and other departments to ensure smooth implementation of government processes.
- Monitoring changes in laws, regulations, and government procedures and updating internal teams to ensure compliance.
Government Relations Officer at Al Makki Group (2013-07 – 2014-12)
Public Relations Officer at Samsung C&T Corporation (2011-12 – 2013-05)
Public Relations Officer at Fantasia Design & Decoration (2008-11 – 2011-12)
Accountant at EMBEE International Industries (2005-10 – 2007-09)
Prepared daily journal entries and reconciled general ledger accounts, managed day-to-day finance and accounts operations, conducted daily routines and month-end procedures, handled bank deposits, and performed all accounting functions, including accounts payable and receivable. Supervised cash transactions and prepared payroll, while also ensuring compliance with all financial regulations and standards.
