Shilmy Yoosuf

Experienced IT professional with 12+ years in application support, ERP system implementation, e-commerce solutions, web management, and IT project management. Demonstrated expertise in delivering end-to-end ERP deployments, managing high-availability enterprise systems, and leading cross-functional teams using Agile and Waterfall methodologies. Skilled in incident management, root cause analysis (RCA), business process optimization, data migration, and vendor management.

Committed to driving business success through innovative technology solutions, enhancing organizational efficiency, and delivering exceptional user support.

I am an experienced IT professional with over 12 years of expertise in application support, ERP and e-commerce systems, project management, and web development. I have successfully managed and delivered complex software and web projects across industries, including hospitality, retail, and enterprise services. My background includes ERP implementation, system integration, business analysis, and cross-functional team leadership.

I have a proven ability to align technology solutions with business goals, enhance operational efficiency, and ensure stakeholder satisfaction. My technical skill set spans application troubleshooting, Agile and Scrum methodologies, cloud-based platforms, and a wide range of digital tools and technologies

I hold a B.Sc. (Hons) in Information Technology from Middlesex University UK, completed at ICBT Sri Lanka, where I graduated with Upper Second-Class Honors. Prior to that, I earned a BTEC Level 5 HND Diploma in Computing from Pearson (Edexcel) with a Merit grade, and a Diploma in ICT from Staffordshire University UK through APIIT.