Shreya Shetty

I am a Computer Science Engineer and had been working at Infosys for Apple clients in the past few years, lately as a Technology Analyst for an IT Production Support Project covering L2 and partial L3 level support.

I have now moved to Qatar and am an active QID holder.

Work as a primary Support Person from Offshore and provided support to various applications of Apple, The tech stack for these apps is Java and SQL.

• Understand the various applications, their work flow and resolve the related issues/bugs.
• Work on Data Extracts using JAVA written APIs and SQL based queries. 
• Providing Operational Maintenance for Directory Services (core component of Apple) responsible for stores user’s data.
• Understanding the application requirement, Code walkthrough of the application in case of any Enhancement/bug fix.
• Working on Priority issues ( Referenced as P1’s ) . During this anchored calls involving multiple stakeholders and ensured hourly communication to all on the status of the issue at hand.
• Implement configuration changes/Code fix as per the application changes/user requirement as part of different Releases.
• Work on Patch Upgrading activity.
• Handle multiple maintenances, events, launches, upgrades during my tenure
• Monitor and fix issues in Submissions app following any iPhone launches.
• Handle multiple client requirements/requests from various sources.
• Implement permanent fixes into production following rigorous RCA ( Root Cause Analysis ). Follow the SDLC process involved at Apple for this.

B.E in Computer Science Engineering

AWS Cloud Practitioner