Tini Rj

Passionate and hard-working management professional with 19+ years of success leading and driving operational improvement within multinational corporations. Proven talent for assembling high-performance teams, making effective decisions, and resolving issues promptly to meet deadlines. Expertise in client relations, team leadership, and problem resolution.

Excited to leverage excellent interpersonal and communication skills to attract new clients, maintain relationships with existing clients, and drive business revenue growth.

Cost Efficiency Customer & Airline Support - Lastminute.com Pvt Ltd - Bangalore

(2022-07)

Cost Efficiency - Customer & Airline Delivery Center

• Systematically handled customer and airline complaints, and investigated airline debit and credit memos.
• Ensure compliance with client's corporate travel policies.
• Exposed marketing skills for company's product promotion.
• Communicated effectively with team members to achieve targets.
• Handled calls and deals with walk-in clients.

Air Pricing Operations, (2nd Level) - Sabre Travel Technologies Pvt Ltd - Bangalore

(2018-05 - 2019-06)

Air Pricing Operations

• Managed a team responsible for airline pricing operations, troubleshooting, and investigations.
• Trained the team on airline pricing diagnostics using Jira and Sales Force.
• Handled customer and airlines complaints and investigated Airline debit memo.

Manager Reservation & Sales - Swap Forex & Holidays Pvt Ltd - Cochin, Kerala

(2014-06 - 2018-04)

Manager Reservation & Sales

• Managed a team handling automated ticketing, holiday packages, visa processing, and sales support.
• Prepared presentations for corporate meetings as per company requirements.
• Ensured compliance with company procedures for documentation and ticketing.

Products & Development Analyst - Amadeus India Pvt Ltd - Bangalore

(2013-01 - 2014-04)

Products & Development Analyst

• Trained clients on CRS products and travel processes.
• Prepared presentations for executive meetings with product demos.
• Handled customer complaints and other office work systematically.

Senior Customer Service Officer - Worldspan/Galileo (Travelport) - Bangalore

(2008-06 - 2011-04)

Senior Customer Service Officer

• Handled GALILEO & WORLDSPAN GDS for making reservations.
• Trained clients on CRS entries and travel processes.
• Handled customer complaints and ensured compliance with corporate travel policies.

Supervisor Operations - Globe Forex & Travels Ltd - Bangalore, India

(2007-05 - 2008-05)

Supervisor Operations

• Efficiently handled automated ticketing using GALILEO and ABACUS systems.
• Prepared presentations for executive meetings.
• Ensured compliance with company procedures for documentation and ticketing.

Customer Service Officer - Riya Travel & Tours (i) PVT.LTD - Bangalore, India

(2005-04 - 2007-04)

Customer Service Officer

• Handled GALILEO, ABACUS & AMADEUS GDS for reservations.
• Deals with clients on daily basis, booking flights and selling tickets.
• Provided detailed travel information to customers and handled queries.

B. Sc - Mathematics - Marthoma College (2001 - 2004)

MG University