Yosra Ben Abdelkader

DEDICATED ENGLISH GRADUATE WITH A STRONG PASSION FOR EARLY CHILDHOOD EDUCATION. I BELIEVE THAT TEACHING GOES BEYOND IMPARTING KNOWLEDGE; IT INVOLVES BUILDING CHARACTER AND PROMOTING MENTAL WELL-BEING. UTILIZING ADVANCED TOOLS SUCH AS AI AND POWERPOINT, I CREATE ENGAGING LESSONS ENHANCED WITH IMAGES AND SOUNDS, WHICH I BELIEVE ARE CRUCIAL FOR HELPING CHILDREN RETAIN INFORMATION EFFECTIVELY.

I AM EAGER TO TEACH IN DOHA, WHERE I CAN INSPIRE YOUNG LEARNERS IN A VIBRANT EDUCATIONAL ENVIRONMENT WHILE FURTHERING MY CAREER.

English Teacher (part time) - Tunis

(2024-01 - 2026-12)

• Designed and delivered early childhood English lessons utilizing interactive, play-based learning methodologies to foster language acquisition.
• Maintained an organized, safe, and positive classroom environment optimized for young learners' engagement and behavior management.
• Established proactive communication channels with parents to provide constructive feedback on student academic and social development.
• Cultivated children's communication, critical thinking, and social-emotional skills through creative educational activities.

Academic Performance Coach & Trainer – Freelance - Tunis

(2026-01 - 2026-12)

• Developed and executed intensive student training programs focused on core academic excellence strategies and study performance.
• Created educational materials and used interactive presentations to improve student engagement and learning.
• Mentored learners on building strong character, boosting emotional intelligence, and overcoming behavioral learning challenges.

Customer Advisor - Teleperformance - Tunis

(2019-01 - 2026-12)

• Delivered high-quality customer support while consistently meeting company service standards.
• Resolved complex customer inquiries and escalated cases professionally.
• Supported daily team operations and contributed to achieving performance targets.
• Assisted new colleagues by sharing knowledge and best practices.
• Maintained excellent customer satisfaction in a fast-paced multicultural environment.
• Demonstrated leadership, communication, and problem-solving skills while working collaboratively with the team.

Claims Processor - Maghrebia Insurance - Tunis

(2016-01 - 2018-12)

• Ensured compliance with company policies and procedures
• Managed administrative documentation and data entry.
• Maintained confidentiality and accuracy while meeting deadlines

Insurance Intern - Maghrebia Insurance - Tunis

(2015-07 - 2015-08)

• Assisted with administrative tasks and document processing.
• Supported daily office operations and records management.
• Organized files and maintained accurate documentation.
• HR Administration & Onboarding

Bachelor's Degree - English: specialised in Languages, Literature and Civilization - Université Centrale (2020-01 - 2023-12)

Mini Master - Business Administration & Management - Canadian Training Center of Human Development (CCDH) (2018-01 - 2018-01)

Training - Academic Excellence - Dr. Ahmed Qaddous - Bouderbela Training Academy (2026-05 - 2026-05)

Certification - English B2 - British Council (2022-06 - 2022-06)

High School diploma - Literary Stream - Benarous (2013-06 - 2013-06)

Voltaire Certificate - Certification in French Spelling and Writing (2022-06 - 2022-06)