Alex D

Accomplished Senior Process Associate offering more than 3 years coordinating the preparation of annual reports. Team-oriented and committed to building strong relationships with internal and external stakeholders and clients.

Senior Process Associate at Genpact (2023-12 – Present)

• Internet / e-Commerce | Media / Internet
• 2 years 6 months
• Met month-end reporting objectives and deadlines.
• Conducted investigations into user-generated content to identify violations of platform policies, community guidelines, and safety standards.
• Performed root-cause analysis on high-risk incidents and documented findings to support policy development and operational improvements
• Reviewed escalated cases involving fraud, abuse, harassment, misinformation, and policy evasion while ensuring accurate and consistent enforcement decisions.
• Maintained high-quality review standards while handling sensitive content in a fast-paced, metrics-driven environment.

Process Associate at Genpact (2022-12 – 2023-12)

• Customer Service / Call Center | BPO (Business Process Outsourcing)
• Trust and Safety moderator

Operator calculator electronic si retele at SC SAT IT INTEGRATION SRL (2022-01 – 2022-10)

1 year and 1 month

• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.
• Strong analytical and critical thinking skills
• Proactive and self-motivated
• Strategic planning and execution
• 10 months of experience in IT Software / IT & Telecommunications

Facultate in Medicina – Titu Maiorescy (2015-01)

Colegiu / Studii postliceale in Stiintele naturii – Vasile Alecsandri (2009-01)