Senior Process Associate at Genpact (2023-12 – Present)
- Internet / e-Commerce | Media / Internet
- 2 years 6 months
- Met month-end reporting objectives and deadlines.
- Conducted investigations into user-generated content to identify violations of platform policies, community guidelines, and safety standards.
- Performed root-cause analysis on high-risk incidents and documented findings to support policy development and operational improvements
- Reviewed escalated cases involving fraud, abuse, harassment, misinformation, and policy evasion while ensuring accurate and consistent enforcement decisions.
- Maintained high-quality review standards while handling sensitive content in a fast-paced, metrics-driven environment.
Process Associate at Genpact (2022-12 – 2023-12)
- Customer Service / Call Center | BPO (Business Process Outsourcing)
- Trust and Safety moderator
Operator calculator electronic si retele at SC SAT IT INTEGRATION SRL (2022-01 – 2022-10)
1 year and 1 month
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Strong analytical and critical thinking skills
- Proactive and self-motivated
- Strategic planning and execution
- 10 months of experience in IT Software / IT & Telecommunications
