Process Specialist
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Order Processing: Handles orders from sales staff and customers, ensuring accuracy and completeness.
Order Administration: Manages orders, renewals, and complex orders for clients, vendors, and sub-orders.
Order Management: Provides senior-level support, coordinates meetings, and addresses contract inquiries.
Quote Conversion: Ensures client quotes are accurately converted to purchase orders and resolves any discrepancies.
Order Updates: Maintains order details and invoice amounts in alignment with sales orders and milestone billing.
Checklist Management: Creates and maintains order management checklists for various value streams and service portfolios.
Order Tracking: Monitors orders through case management and the OMW to ensure validation, reconciliation, and data quality.
Error Resolution: Escalates and resolves order errors.
Sales Order Management: Handles sales orders for services that don't require contracts.
Contract Updates: Ensures client contracts are updated with the latest sales order details and invoice amounts.
Bachelor Degree - Journalism ( 2009 - 2012 ) Hyperion University
