Alex H

Order Processing: Handles orders from sales staff and customers, ensuring accuracy and completeness.

Order Administration: Manages orders, renewals, and complex orders for clients, vendors, and sub-orders.

Order Management: Provides senior-level support, coordinates meetings, and addresses contract inquiries.

Quote Conversion: Ensures client quotes are accurately converted to purchase orders and resolves any discrepancies.

Order Updates: Maintains order details and invoice amounts in alignment with sales orders and milestone billing.

Checklist Management: Creates and maintains order management checklists for various value streams and service portfolios.

Order Tracking: Monitors orders through case management and the OMW to ensure validation, reconciliation, and data quality.

Error Resolution: Escalates and resolves order errors.

Sales Order Management: Handles sales orders for services that don't require contracts.

Contract Updates: Ensures client contracts are updated with the latest sales order details and invoice amounts.

Performance Monitoring: Tracks and ensures balance scorecard metrics and KPIs are met.

Despre