Criminology graduate and master's degree in Forensic Psychology, with an interest in risk analysis, financial crime prevention and compliance. Analytical, organized and detail-oriented individual, motivated to develop a career in the field of investigation, AML/KYC, risk management and behavioral analysis.
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Criminology and Criminal Psychology graduate with a Master's degree in Judicial Psychology. Proven experience in case analysis, risk mitigation, and handling high-stakes escalations within customer support, legal, and behavioral research environments. Highly skilled in behavioral pattern recognition, fraud prevention, and regulatory compliance. Eager to leverage strong investigative skills and data-driven decision-making as a Financial Crimes Escalation Officer
Customer Support Specialist* Acted as a key escalation point for complex, high-risk customer cases, resolving issues under strict procedural guidelines and SLAs.
Conducted detailed case analysis to identify potential security risks, fraudulent activities, or policy violations.
Strictly protected sensitive user data in compliance with GDPR and internal privacy standards.
Master's Degree in Judicial Psychology* – University of Bucharest
