Berkan Yorgun

Hospitality and customer service professional with experience in international resort environments, guest relations, CRM, reservations and tour operations. Skilled in handling guest needs, resolving complaints, and delivering memorable experiences. Strong communicator with a solution-oriented approach and a passion for creating guest satisfaction.

CUSTOMER SERVICE REPRESANTATIVE - AFTER SALES - Teleperformance – Confidential U.S. Technology Client - Türkiye

(2026-07)

• Handle after-sales customer service, including product-related inquiries, service requests, troubleshooting, and issue resolution.
• Investigate customer concerns, identify root causes, and provide accurate and efficient solutions in accordance with service procedures.
• Provide professional phone, chat, and email support to customers in an international, English-speaking environment.
• Manage post-purchase cases from initial contact through resolution, ensuring timely follow-up and a seamless customer experience.
• Accurately document customer interactions, case details, and resolutions while maintaining high standards of data and communication quality.
• Maintain high customer satisfaction and service quality while consistently meeting performance, productivity, and compliance standards.

GUEST RELATIONS AGENT - Rixos Premium Bodrum - Bodrum, Türkiye

(2025-03 - 2025-11)

• Ensured guest satisfaction throughout their hotel stay and handled all guest needs.
• Analyzed guest feedback to enhance service quality and guest experience.
• Resolved complaints and requests promptly and effectively.
• Coordinated with departments to deliver seamless and personalized service.
• Strengthened customer relationships and increased guest loyalty.

RESERVE PETTY OFFICER – GUESTHOUSE OFFICER - Turkish Armed Forces - Türkiye

(2023 - 2024)

• Managed guesthouse and main gate operations.
• Coordinated a team of 20 personnel to ensure smooth daily operations.
• Maintained order through strong leadership and organizational skills.
• Gained significant experience in discipline, organization, and crisis management.

GUEST RELATIONS AGENT - Rixos Downtown Antalya - Antalya, Türkiye

(2023-06 - 2023-09)

• Handled reservations, guest profiles, and special requests via Fidelio system.
• Resolved guest complaints by coordinating with relevant departments.
• Collected guest feedback for social media and service improvement.
• Delivered seamless service experiences that enhanced guest satisfaction and loyalty.

CRM AGENT - Ela Excellence Resort Belek - Antalya, Türkiye

(2023-05 - 2023-06)

• Managed the entire process including vacation planning and personalized recommendations.
• Resolved guest complaints promptly by coordinating with relevant departments.
• Ensured guest satisfaction and improved service quality.
• Handled guest data and communication for effective CRM operations.

HOTEL GUIDE & TOUR OPERATOR - ETSTUR - Antalya, Türkiye

(2022-06 - 2022-09)

• Provided guidance to hotel guests and organized tour operations.
• Informed guests about regional tours and attractions.
• Identified guest needs quickly and provided effective solutions.
• Enhanced guest experience through strong interpersonal and communication skills.

Vocational School of Higher Education - Electrical Program - TRAKYA UNIVERSITY (2022)

High School Diploma - UZUNKÖPRÜ FİNAL HIGH SCHOOL (2019)