Alina Cret
Hospitality Operations & Guest Experience Leader
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Despre
Hospitality professional with 20+ years of international experience across luxury hotels, restaurants, and guest accommodation. Leads teams and complex operations, elevating guest experiences through clear communication, service standards, and streamlined processes.
Experiență
Operations Manager – Guest House Accommodation - Casa Adriana, Independent Guest House - Otopeni, Romania
(2025-01)
- Manage the guest journey from booking to departure, including group stays, special requests, and check-in and check-out
- Coordinate housekeeping, laundry, maintenance, suppliers, and property presentation to ensure readiness for every stay
- Oversee booking platforms, guest communication, daily operations, and expenses; identify opportunities to improve property operations
Front Desk SPA Associate – Internship - The Marmorosch Hotel, Autograph Collection - Bucharest, Romania
(2024-05 - 2024-10)
- Scheduled SPA appointments and delivered a welcoming reception experience
- Coordinated communication across wellness, housekeeping, and front office teams
- Supported daily SPA operations and responded professionally to guest needs
F&B Office Administrator – Internship - JW Marriott - Venice, Italy
(2023-05 - 2023-10)
- Processed F&B requisitions, supported inventory management, and created purchase orders
- Managed vendor communications and administrative support across restaurant and bar outlets
- Coordinated daily operations and conducted meetings with outlet teams
Restaurant Manager - Yellowfin Ltd - Hamilton, Bermuda
(2020-02 - 2021-01)
- Managed restaurant operations, team performance, payroll, scheduling, and staff training in service, menu knowledge, and guest interaction
Restaurant Captain - Marcus Samuelsson Group – Hamilton Princess Hotel & Beach Club - Hamilton, Bermuda
(2016-10 - 2019-07)
- Supported restaurant opening and operations setup; supervised 25 team members, led shift briefings, upheld service standards, and coordinated training
Educație
BA (Hons) - International Hospitality Business Management - American Hotel Academy (2022-09 - 2025-05)
Certificate - Essential Management, Business, and Social Skills - Online - International Business Management Institute (IBMI) (2020-04 - 2020-06)
Certificate - Hospitality Administration and Management- Online - Cornell University (2011-10 - 2012-05)
