Virtual and Administrative Assistant - Trupuri de Zeitze (Fitness & Coaching) - Bucharest
(2026-03)
Assisting with emails, customer service and communication, scheduling, data entry, organizing accurate information and updates across the platforms we use
- Calendar and meeting management
- Task tracking and project coordination
- Redacting and editing contracts with the aid of Microsoft Workspace and sending them to our clients
- Managing invoices and payments through SmartBill and Zoho Books
- Updating SOPs when asked to by the Executive Assistant
Front Desk Receptionist - Ganzo Boutique 4 Star Hotel - Bucharest
(2025-06 - 2025-08)
Front Desk Receptionist (Night & Day shift), Ganzo Boutique 4 star Hotel
Front Desk Receptionist (Night & Day shift) - Ganzo Boutique 4 Star Hotel - Bucharest
(2019-11 - 2025-03)
1 year day shift; 5 years night audit operations
- Managed guest check-in/check-out procedures and ensured high service standards during both day and night shifts
- Handled reservations, invoicing, and payment processing
- Responded to guest emails and managed booking inquiries
- Prepared contracts and maintained front office documentation
- Coordinated room service requests (beverages, amenities, linens)
- Monitored and reported technical issues (TV, lighting, hot water) to maintenance
- Assisted with breakfast preparation and buffet setup during staffing shortages
- Maintained inventory lists and assisted with supply ordering
- Prepared shift schedules and internal reports
- Experience with administration tasks managing calendars, updating spreadsheets, data entry, processing invoices, organizing files, handling customer inquiries, preparing documents
- Conducted nightly financial reconciliation and cash balancing
- Managed hotel operations independently during night shifts, ensuring security and operational continuity
- Resolved guest issues autonomously during low-supervision hours
Front Desk Receptionist - HOTEL SIR COLENTINA - Bucharest
(2019-07 - 2019-10)
- Utilized reservation systems to coordinate bookings and maintain accurate occupancy records
- Delivered exceptional customer service to enhance guest satisfaction and loyalty
- Resolved guest inquiries and complaints promptly to uphold hotel reputation and standards
