Florina Neacsu

Operations professional with 6+ years of experience in high-pressure international airport environments, specializing in operational coordination, stakeholder management, and execution of time-critical business processes. Strong ability to manage complex workflows, coordinate cross-functional teams, and resolve operational disruptions in real time while maintaining compliance with strict operational standards and service-level expectations. Additional exposure to financial and administrative environments through banking internship experience, combined with volunteering activities that strengthened communication, teamwork, and organizational skills.

Currently seeking transition into Business Operations, Shared Services, or Project Coordination roles within a multinational environment.

Operations Coordinator at Romanian Airport Services (2020-06 – Present)

• Coordinate daily airport operations ensuring smooth passenger flow and service continuity
• Manage real-time operational disruptions and implement immediate corrective actions
• Act as liaison between airlines, airport authorities, and internal operational teams
• Coordinate multiple teams in high-pressure, time-sensitive environment
• Ensure compliance with aviation safety regulations and operational procedures
• Support KPI monitoring, operational reporting, and performance analysis
• Contribute to process improvement and operational efficiency initiatives

Passenger Service Agent at Romanian Airport Services (2020-03 – 2020-06)

• Managed passenger check-in, boarding processes, and travel documentation
• Ensured compliance with airline operational standards
• Delivered customer service in high-volume international environment

Assistant Manager / HR & Administrative Support at Flormar Cosmetics (2018-03 – 2018-08)

HR & Recruitment: Supported recruitment process (screening candidates, interview coordination, hiring support). Operations & Administration: Managed executive scheduling, meetings, and travel logistics (flights, accommodation), maintained product databases, pricing lists, and internal documentation.

Business Support: Assisted in KPI tracking and reporting activities, supported inventory management and stock control processes, contributed to internal communications and website content updates, cross-functional support across HR, sales, and operations.

Banking Internship at BRD Groupe Société Générale

Finance & Banking Exposure internship

• Supported administrative banking processes and document handling
• Gained exposure to financial operations, client documentation, and internal workflows
• Assisted in data entry and structured documentation processes
• Developed understanding of banking operations and customer service standards
• Improved attention to detail and compliance awareness in financial environment

Volunteer at Various Projects

• Participated in organizational and community-based volunteering activities
• Supported event coordination, logistics, and participant communication
• Developed teamwork, communication, and organizational skills in dynamic environments

MSc in International Business & Economics – Romanian-American University (2018 – 2020)

BSc in Accounting & Management Information Systems – Romanian-American University (2015 – 2018)