Jacques Tiomba

Dynamic, calm, always open to enrich my knowledge and skills, looking for a job that will allow me to enhance my linguistic and social skills. Born 19/07/1967 in Butare, Rwanda. Romanian Citizen since 2021.

Sales Representative at TELEPERFORMANCE (2016-09 – 2026-04)

• Promote nokia lumia phones products via telephone, email and on-site meetings with potential clients
• Identify new customers, adapt offers to their needs
• Ensure that customers have been satisfied with their choice and that the order has been delivered safely
• I have developed my ability to communicate effectively with clients, adapting to different types of consumers

Phone operator at COMPETENCE CALL CENTER (2015-03 – 2015-12)

• Answering phone calls
• Perform technical operations to fulfill customer requests
• Manage customer relations through resolutions tailored to the different types of requests (technical, commercial, informational, claims management, sending to other departments, etc.)
• Update the database with changes made
• Sell telephone subscriptions
• I have always met the qualitative and quantitative objectives of the company
• I always got good advice from clients
• I have retained customers
• I have increased sales volume
• I have always exercised and developed my language skills

Phone operator at WEBHELP (2014-04 – 2015-10)

• Resume and resolve requests from customers registered by other departments
• Respond to clients in a customized way, adapted to the different types of requests (technical, commercial, informational, claims management, sending to other departments)
• Records of changes made in a database
• Inform supervisors about all unforeseen situations that have arisen
• Participate in individual and group sessions to keep up with new guidelines and to continually improve the process
• I have always met the company's qualitative and quantitative objectives
• I improved the process by constantly adapting to the expectations of customers and the company
• I have developed my language skills

Real Estate Agent at Tuba com Impex s r l (2008-11 – 2014-03)

• Look for potential clients
• Sales, on-site meetings
• Conduct ongoing monitoring, market, and competition communication aspects
• Create weekly reports on my activity and results
• Manage, sale and rent landes and houses
• Prepare and validate property deeds
• Update accounting records
• Manage daily cash flow and develop primary accounting documents
• Inform customers about the rules and offers

Subsidiary in MATHEMATICAL – UNIVERSITY OF KIGALI (1985 – 1990)

Teaching Diploma in MATHEMATICS (1990 – 1994)