Maria Alexandra Stan

Experience in hospitality industry with strong customer service, communication and team work skills. Progressed to a Product Manager role in a café, managing orders, inventory and loss control. Currently working as an Italian-speaking Content Moderator, with a focus on accuracy, analysis and policy compliance.

CONTENT MODERATOR ITALIAN at GENPACT ROMANIA (2025-02 – Present)

• Review and moderate user-generated content to ensure compliance with platform policies and community guidelines
• Maintain high quality standards and meet performance targets (KPIs) related to productivity and accuracy

PRODUCT MANAGER at STARBUCKS ROMANIA (2022-09 – 2025-02)

• Managed inventory and placed orders to ensure product availability
• Monitored stock levels and reduced waste
• Coordinated daily operations and supported team efficiency

FOOD & BEVERAGE SERVER at Local Restaurant (2021-06 – 2022-08)

• Took and managed customer orders, ensuring accuracy and timely service
• Delivered high-quality customer service and maintained a positive guest experience
• Supporting daily restaurant operations by keeping the work area clean and organised

CUSTOMER SERVICE at ROMPETROL GAS STATION ROMANIA (2020-08 – 2021-06)

• Provided customer support, handling transactions accurately and efficiently
• Monitored store presentation by ensuring cleanliness, stock availability and compliance with operational standards

Degree in Tourism in Tourism (2015 – 2019)

HIGH SCHOOL ECONOMICS in Economics