Customer Care Agent (Back-office with English) at Kiwee Comunicatii SRL (2025-10 – 2026-02)
Fixed-Term (Seasonal) Contract supporting Jacquie Lawson customers during the holiday season
- Advising Jacquie Lawson customers during the holiday season
- Assisting customers by email and on chat
- Using templates (hot keys) to advise customers on Jacquie Lawson membership, e-cards and Advent Calendars
- Managing refunds and customer accounts within the Comet platform
- Staying organized by combining events and tasks in Google Calendar
- Using advanced English skills and knowledge of MS Office (Outlook, Excel, PowerPoint)
- Communicating concisely and clearly in writing as well as verbally
Interpreter (English/Romanian) at Dals (DA Languages) (2024-02 – 2025-09)
Providing interpretation services between English and Romanian speakers
- Facilitating accurate and clear communication between parties by converting spoken messages from English to Romanian and from Romanian to English
- Preserving the original meaning, tone, and intent
- Adhering to professional ethical codes and upholding strict confidentiality
- Researching topics and terminology
Customer Care Agent (with English and Spanish) at Conduent Business Services S.R.L. (2022-08 – 2023-11)
Full-time customer care and sales support for Royal Caribbean Cruises project
- Handling inbound and outbound calls in English as well as Spanish
- Answering emails in Spanish to solve customer inquiries
- Assisting customers on chat (in Spanish and English) to provide rapid resolution
- Selling cruise products and making reservations from start to finish for Royal Caribbean Cruises
- Communicating with multiple travel agencies
- Meeting all of the required targets including the sales quota
- Managing all details related to the bookings including: trip scheduling, activity planning, note making regarding food sensitivities, allergies and other preferences
- Scheduling dining hours according to client requests
- Getting in touch with the onboard staff for special requests
- Accommodating guests with disabilities by making sure they are assigned adapted cabins and sending specific documents to the department handling accommodations onboard
- Informing clients on safety issues and health protocols
- Making various changes within bookings and keeping a record of those changes
- Explaining each expense to the travel agencies and sending them customized offers by mail
- Giving an accurate and detailed account of each expense to every client
- Learning the different rules that apply to each agency in terms of payment, reimbursement and cancellation policy
- Securing the confirmation of each booking with payments made in advance by travel agents
- Managing the payments made by agencies and direct clients on various platforms
- Explaining cancellation policies to clients
- Selling travel insurance
- Entering flight and transfer information
- Accessing and providing different price options for flights
- Booking flights on specific platforms
- Recording the transfer (transportation) preferences
- Coordinating with the flight and transfer department
Interpreter (English/Romanian) at Teleperformance/Language Line Solutions (2022-02 – 2022-08)
Full-time interpretation services for customers in the Medical Field and Financial Sector
- Interpreting (English – Romanian, Romanian –English) for customers in the Medical Field and Financial Sector
Call Center/Technical Support Specialist (with English and Spanish) at Capgemini (2019-09 – 2020-11)
Full-time technical support and customer care specialist
- Providing customer care on chat, by email and on the phone
- Creating tickets for software and hardware issues
- Identifying, addressing and solving customer problems
Freelance Content Writer (English, Romanian) at Freelance (2014-07 – 2019-08)
Remote freelance content writing services
- Creating style guides and writing content based on the instructions and goals provided by each client
Translator (English – Romanian, Romanian –English) at Translation Services pfa (2014-07 – 2018-02)
Freelance translation services between English and Romanian
- Reading material and researching terminology
- Ensuring translated texts convey original meaning and tone
Customer Care Agent (with English and Spanish) at Conduent Business Services S.R.L. (2012-10 – 2013-03)
Part-time data analysis and processing for IBM/Harte-Hanks clients
- Analyzing and processing data pertaining to the clients of IBM/Harte-Hanks in South America
- Researching information on said customers on the internet
- Displaying proficient use of English and Spanish in the process of gathering data
Copywriter at Serimage (2012-08 – 2012-10)
Full-time copywriting and content creation
- Writing clear and attractive content on various topics
- Editing and proofreading as required
