Mohammed Sadellah

Overall, My experience in the call center industry has equipped you with the skills, knowledge, and resilience required to excel in any similar role. My commitment to providing exceptional customer service, My strong work ethic, and my ability to adapt to new situations make me an outstanding candidate for any job.

2016 – 2020 OUJDA, Morocco

CUSTOMER SERVICE REPRESENTATIVE \ TELEMARKETER CALL CENTERS : ADM VALUE,

ORIENTALIA, NOTORIETY, ALLO SERVICE PRO, ZS CENTER.

• Assisting in resolving customer complaints/disputes.
• Providing information to customers.
• Monitoring sales performance.
• Closing sales deals.
• Keeping a record of calls and relevant details.
• Updating customer details.

2020 – 2021 OUJDA, Morocco

TELESALES COACH CALL CENTER ALLO SERVICE PRO

Mentoring new salespeople, designing individual and team training courses and preparing educational material.

2022 – CURRENT BUCHAREST, Romania

SUPPORT SPECIALIST \ TELEMARKETER FEELANCER

• Calls potential customers to sell products and services.
• Shares the selling points for the products and services.
• Answers questions about the products and services.
• Recommends products and services based on their needs.
• Completes orders and notifies the appropriate department.
• Takes detailed call notes and records any feedback.
• Keeps contact and financial information confidential.
• Uses popular telemarketing software.
• Meets or exceeds quarterly sales goals.

2016 – 2017 OUJDA, Morocco

PROFESSIONAL TRAINING « TELEMARKETING AND CUSTOMER RELATIONS » Call center ADM

VALUE

Address Bd Mohammed VI, Oujda, Morocco, OUJDA, Morocco

2015 – 2017 OUJDA, Morocco

SCIENTIFIC HIGH SCHOOL DIPLOMA Secondary school OMAR IBNE ABDELAZIZ

Address Avenue Allal Ben Abdellah, BP : 405 60000 Oujda, Maroc, OUJDA, Morocco

2016 – 2020 OUJDA, Morocco

BACHELOR OF SCIENCE IN BASIC PHYSICS Faculty of Sciences, University MED 1er

Address BV Mohammed VI - BP 717 Oujda 60000 Maroc, OUJDA, Morocco

2021 – 2022 BUCHAREST, Romania

PREPARATORY YEAR, ROMANIAN LANGUAGE University of Bucharest

Address Bulevardul Regina Elisabeta Nr. 4-12, București 030018, BUCHAREST, Romania