IT Business Analyst at HTSS Romania
Workforce Management & Staff Scheduling Platform (Healthcare, Retail, Pharma, Logistics). Worked in a cross-functional team of 4 developers, 2 QA engineers, and 1 Product Owner as a Business Analyst, contributing directly to product definition, delivery, and customer engagement.
- Gathered and analyzed business requirements across multiple industries and translated them into user stories, acceptance criteria, and end-to-end functional workflows.
- Contributed to backlog prioritization and product roadmap discussions based on customer needs, operational impact, and business value.
- Designed and optimized complex workforce planning logic, including: shift rotations, labor law compliance rules, night and weekend calculations, overtime handling, fairness allocation.
- Worked on multi-tenant configurations, versioning systems, and publish/restore mechanisms for workforce scheduling plans.
- Defined functional specifications and user flows for core platform modules such as: Team Schedule, People Planning, Admin Settings.
- Improved platform usability and operational efficiency through workflow optimization and process redesign.
- Collaborated directly with clients during requirement discovery sessions, workshops, and product demos, translating operational challenges into technical solutions.
- Supported Agile delivery processes through: backlog refinement, sprint planning, UAT coordination, close collaboration with QA teams during release cycles.
- Leveraged customer feedback and NPS analysis to identify product improvement opportunities and support continuous product evolution.
Business Analyst at URBIO (2020-11 – 2023-12)
After my first year of working, the company launched the NEOS smart city solution which included the first mobile application for controlling the public lighting. After the second year the solution got the TALQ certification.
- Collaborating with the R&D team
- Documented process flows and implemented requirements for functional improvements
- Assuring correspondence between project requirements the implementation plan
- Produced written documentation, and visual presentations to report data to influence key stakeholders.
- Defined customers and markets to support integral business operational mandates and policies.
Internal Sales Coordinator at Ezlo Innovation (2018-07 – 2020-11)
- Cultivated strong customer relationships by delivering exceptional customer service.
- Addressed queries from existing clientele for responsive customer support and client retention.
- Produced final quotation packs to fully inform customers before closing sales.
- Followed up on sales quotes and potential leads within target timeframes.
- Conducted over the phone walkthroughs to explain processes and product benefits in-depth.
- Input orders onto internal system to maintain updated sales records.
- Facilitated regular communication to keep customers updated throughout sales process.
Customer Care Engineer at Mios (2015-06 – 2020-11)
- Conducted detailed technical investigations and delivered documentation, information, and solutions for a wide range of technical issues.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Thrived as both a shift worker and a team player.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Proficient in Jira and Linux.
Data entry operator at Sanido (2012-08 – 2015-05)
- Conducted data analysis and research for a CRM database.
- Demonstrated proficiency in data entry, data cleaning, and data research.
- Acquired skills in Internet research and data processing.
Data entry operator at Atelqo (2011-07 – 2012-07)
- Verified accuracy of information and sorted information of documents for computer entry.
- Adhered to data integrity and security policies by protecting information.
- Examined data to detect errors and discrepancies.
- Created databases and spreadsheets
Distribution Assistant at Tehnomex (2007-11 – 2010-11)
Company activity: bakehouse.
- Managed stock by verifying and updating inventory levels.
- Collaborated with staff in planning strategies to achieve distribution targets.
- Served as primary liaison between clients and internal departments.
