Mariana Barbu

Results-driven Account Manager with 10+ years in fleet, mobility, and customer-facing roles. MSc in Project Management with a strong track record of managing client portfolios and driving satisfaction. Adaptable, detail-oriented, and focused on sustainable business growth.

Account Manager - Ayvens

(2025-08)

• Manage a portfolio of corporate clients, ensuring high retention and satisfaction across the Ayvens fleet offering
• Drive account growth by identifying upsell opportunities and aligning solutions to client needs
• Collaborate cross-functionally to resolve client issues and deliver seamless service experiences

Client Account - LeasePlan (Ayvens)

(2017-01 - 2025-08)

• Managed end-to-end client account operations for 8+ years including quotations, contracts, and invoicing
• Maintained and updated client database using Salesforce, ensuring data accuracy and streamlined reporting
• Coordinated vehicle orders and monitored delivery timelines, improving client communication and satisfaction

Customer Service Adviser - Inchcape Motors

(2014-01 - 2017-12)

I've managed to learn notions of mechanics, gained organizational skills and also improved my social skills with an excellent communication with the team.

• Delivered frontline customer support, scheduling, and onboarding across a high-volume automotive service environment
• Produced regular operational reports to support service team performance and workflow planning
• Acted as key point of contact for client queries, consistently maintaining high satisfaction standards

Junior Sales - RCS & RDS

(2012-01 - 2014-12)

• Drove B2C sales and provided customer support, building client relationships and meeting monthly revenue targets

Intern - Romair Consulting

(2014-01 - 2014-12)

• Supported project coordination and document management within a consulting environment

Master - Project Management - ASE Bucharest (2013-09 - 2015-06)

Bachelor - Management and Public Administration - ASE Bucharest (2009-09 - 2012-07)