Customer Experience; French-English-Portuguese; RM
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Currently a Master's student in Economics, I combine academic rigor with practical operational skills. My recent experience as Head of Customer Experience Office (2025-2026) allowed me to lead teams, optimize service processes, and ensure high customer satisfaction levels.
Banking professional & Economist specialized in Customer Experience. Recently Payment Channel Officer; formerly at Equity BCDC & FINCA. Expert in digital payments, front-office operations, compliance (AML), and client retention strategies.
Master's degree ‘currently enrolled’' in Management in business Administration; Bachelor of Science in Monetary Economics; Professional Certifications : Extensive specialized training including Impact Finance, AML and Customer Relationship Management.
