Monica Mitritoaia

Financial & Data Analyst with experience across banking, FMCG, and retail environments. Experienced in analyzing large datasets, building dashboards, and transforming business data into actionable insights that improve financial and operational performance. Proven record of exceeding targets (32% improvement) through KPI monitoring, data analysis, and process optimization.

Strong expertise in Excel, SAP and Power BI, currently expanding technical capabilities in SQL and advanced data analytics.

Specialist Consultant at Banca Transilvania (2025-09 – Present)

• Provide client consulting and technical support for mobile and digital banking services.
• Promote and cross-sell banking products while maintaining strong client relationships.
• Ensure accuracy of financial transactions and compliance with internal banking procedures.

Analyst at Coca-Cola HBC (2024-05 – 2025-09)

• Analyzed SAP and Excel datasets to monitor equipment loan accounts and customer payment performance.
• Exceeded performance targets by 32% by identifying recovery opportunities and improving collection outcomes.
• Developed dashboards tracking KPIs such as recovery rates, outstanding balances, and client engagement.
• Prepared financial and operational reports to support management decision-making.

Administrator at Gossip Nails (2021-12 – 2024-04)

Entrepreneurship

• Managed end-to-end business operations including finance, suppliers, scheduling, and client relations.
• Analyzed sales, pricing and customer behavior data to improve profitability.
• Monitored revenue, expenses and profit margins to support strategic decisions.

Sales Assistant at Hoya Lens Romania (2018-10 – 2021-11)

• Managed client contracts, pricing structures and discount calculations based on sales volumes.
• Maintained CRM client segmentation using the Charisma application.
• Prepared invoices and managed equipment rental contracts.

Shop Manager at Ladbrokes (2015-10 – 2018-07)

• Progressed from Customer Service Adviser to Shop Manager based on strong performance.
• Used KPI reports and Power BI dashboards to monitor store performance and identify trends.
• Ensured operational compliance and supported risk and fraud prevention processes.

Financial Analyst at BCR Projects (2015-07 – 2015-10)

• Performed documentation analysis for corporate account openings within a banking audit framework.
• Conducted client risk assessments and monitored transactions to ensure regulatory compliance.

Retail Operations Manager / Administrator at Volksbank / BCR (2013-02 – 2015-06)

• Managed corporate and retail banking portfolios including account openings and banking packages.
• Audited credit documentation and verified financial guarantees using internal systems.

Assistant Manager at UK Based Company (2008-06 – 2010-04)

• Coordinated operational teams and procurement processes.
• Maintained internal client databases and supported cross-department projects.

Junior Referent at EOS KSI Romania (2007-09 – 2008-06)

• Negotiated structured payment agreements for outstanding debts.
• Maintained detailed records of client interactions in the centralized database.

Assistant Marketing at Amsterdam Grand Café (2004-06 – 2007-05)

• Managed B2B and B2C client outreach for private and corporate events.
• Negotiated contracts and coordinated event logistics.

Master's Degree in Human Resources Management – Universitatea Politehnica Bucuresti

Bachelor's Degree in International Relations – University Spiru Haret, Bucharest

High School in Mathematics & Informatics – Liceul Teoretic Henri Coanda