Oleksii Dybchuk
Crowd Marketing / Reputation Manager
Angajează această persoană
Trimite o ofertă de muncă direct acestui candidat
Despre
I am a proactive and adaptive person with experience across technical support, sales, and community marketing. Quick to learn new tools and platforms - and genuinely enjoy doing so. Outside of work, I'm into fiction reading and PC gaming, which keeps me sharp, creative, and always curious for more :)
Experiență
Crowd Marketing Manager at NDA, IT (2024-07 – 2026-04)
Managed brand presence across iGaming communities (Bitcointalk, Casino Guru, AskGamblers, Trustpilot). Monitored reputation, resolved complaints on listing platforms, and drove engagement through discussions and polls. Analyzed community performance metrics and collaborated with product, support, and CRM teams to align community feedback with strategy.
- Managed brand presence across iGaming communities (Bitcointalk, Casino Guru, AskGamblers, Trustpilot)
- Monitored reputation and resolved complaints on listing platforms
- Drove engagement through discussions and polls
- Analyzed community performance metrics
- Collaborated with product, support, and CRM teams
Customer & Technical Support Specialist at Evedex DEX, IT (2024-05 – 2025-11)
Provided 24/7 support for a decentralized exchange, handling escalated VIP inquiries and moderating the Telegram community. Managed tickets via Intercom, resolved stuck transactions and refunds via BackOffice, and participated in QA testing and full project lifecycle from Testnet to Mainnet launch.
- Provided 24/7 support for a decentralized exchange
- Handled escalated VIP inquiries
- Moderated the Telegram community
- Managed tickets via Intercom
- Resolved stuck transactions and refunds via BackOffice
- Participated in QA testing and full project lifecycle from Testnet to Mainnet launch
Sales Representative (Chat) at GotYourBack Support, IT (2023-09 – 2023-12)
Managed inbound client inquiries via chat, presenting IT services and guiding customers through the sales funnel. Maintained CRM records and collaborated with technical, billing, and support teams to close deals successfully.
- Managed inbound client inquiries via chat
- Presented IT services to customers
- Guided customers through the sales funnel
- Maintained CRM records
- Collaborated with technical, billing, and support teams to close deals
Technical Support Specialist at GotYourBack Support, IT (2023-06 – 2023-09)
Provided technical support to English-speaking users via live chat, phone, and ticket system. Managed customer requests using Apptivo CRM, resolving issues of varying complexity with a structured troubleshooting approach.
- Provided technical support to English-speaking users via live chat, phone, and ticket system
- Managed customer requests using Apptivo CRM
- Resolved issues of varying complexity with a structured troubleshooting approach
Educație
Bachelor of Software Engineering in Software Engineering – National University "Odesa Law Academy" (2021 – 2024)
Bachelor of Secondary Education in English Language and Literature – Ukrainian National Pedagogical University of K. D. Ushinsky (2024)
