Blessing Omobude
Customer Support Specialist | Automotive Technical Advisor | Data Analyst & Service Performance Analyst
Запосли ову особу
Пошаљите понуду за посао директно овом кандидату
О мени
Results driven Data Analyst and Automobile Service Advisor with hands-on diagnostic experience with over five years of expertise in customer service, vehicle maintenance coordination, technical reporting, and client relationship management.
Искуство
Head Service Advisor / Job Controller at DIVERSE AUTOCARE CENTRE LIMITED (2021-05 – Present)
- Manage customer service operations and oversee a team of service advisors and technicians.
- Conduct customer walk-around inspections to assess vehicle complaints and repair needs.
- Translate technical information into clear, customer-friendly explanations.
- Coordinate workflow and assign repair tasks to technicians, ensuring adherence to schedules.
- Monitor team performance, clock-ins/outs, and job productivity using workshop tracking tools.
- Prepare and analyze customer service reports to identify trends and areas for improvement.
- Maintain compliance with manufacturer warranty and service contracts.
- Promote a culture of quality, teamwork, and continuous improvement within the service department.
Senior Sales Representative at KHALID HAMED (2018-04 – 2020-07)
- Managed client accounts and handled complex sales processes for high-value customers.
- Served as an English - Arabic liaison, mentoring junior sales representatives.
- Processed customer payments, managed communications, and maintained accurate records.
- Resolved customer complaints promptly, resulting in increased client retention and satisfaction.
Maintenance/Diagnostic Technician (Apprenticeship) at ADMIRALTY MOTOR LIMITED (2017-08 – 2018-03)
- Conducted diagnostic scans using Fly100, Autel, and Launch tools to identify vehicle faults.
- Assisted in routine maintenance and mechanical repairs under supervision.
- Applied safety standards and maintained workshop equipment and documentation.
Образовање
HND in Mechanical Engineering (Power Option) – POLYTECHNIC OF OGWASHI-UKU (2016-06 – 2017-03)
OND in Mechanical Engineering (Power Option) – POLYTECHNIC OF OGWASHI-UKU (2013-01 – 2015-02)
Senior School Certificate Examination (WAEC) in Secondary School – TRUTH COMPREHENSIVE COLLEGE (2005-07 – 2010-06)
