Blessing Omobude

Head Service Advisor / Job Controller at DIVERSE AUTOCARE CENTRE LIMITED (2021-05 – Present)

Manage customer service operations and oversee a team of service advisors and technicians.
Conduct customer walk-around inspections to assess vehicle complaints and repair needs.
Translate technical information into clear, customer-friendly explanations.
Coordinate workflow and assign repair tasks to technicians, ensuring adherence to schedules.
Monitor team performance, clock-ins/outs, and job productivity using workshop tracking tools.
Prepare and analyze customer service reports to identify trends and areas for improvement.
Maintain compliance with manufacturer warranty and service contracts.
Promote a culture of quality, teamwork, and continuous improvement within the service department.

Senior Sales Representative at KHALID HAMED (2018-04 – 2020-07)

Managed client accounts and handled complex sales processes for high-value customers.
Served as an English - Arabic liaison, mentoring junior sales representatives.
Processed customer payments, managed communications, and maintained accurate records.
Resolved customer complaints promptly, resulting in increased client retention and satisfaction.

Maintenance/Diagnostic Technician (Apprenticeship) at ADMIRALTY MOTOR LIMITED (2017-08 – 2018-03)

Conducted diagnostic scans using Fly100, Autel, and Launch tools to identify vehicle faults.
Assisted in routine maintenance and mechanical repairs under supervision.
Applied safety standards and maintained workshop equipment and documentation.

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