Dijana Kurjakov

Building teams, creating structure and making HR work in practice are at the centre of my experience. My background covers recruitment, HR operations, employee relations, performance and development, and HR process improvement, with experience across both established organisations and a greenfield environment where I was part of building the HR function and supporting the business through its early growth and transition. I work closely with managers and employees about people-related challenges, bring structure to processes and find practical solutions that work for both people and the business.

HUMAN RESOURCES SPECIALIST/PEOPLE PARTNER at Toyo Tires Serbia d.o.o. (2021-08 – 2025-04)

• Partnered with senior leadership/line managers (team processes, headcount, team needs, performance, trainings, onboarding, e.relations.. )
• Owned and led recruitment and supported the HR setup, scaling the factory from 20 to 650 employees within two years
• Coordinating external partners to meet strict ramp-up timelines
• Owned and led the performance management process, including KPI setting, career paths, identification of high-potential employees, and development planning
• Owned and led the end-to-end onboarding and cultural orientation programs, including integration of new hires and international employees
• Employee relations (manager vs employee support, conflict resolution, workplace issues)
• Conducted market research and supported salary management, grading, reviewing/designing employee benefits, job offers
• Owned and led job analysis and systematization processes, job descriptions and organizational charts, improving HR processes and approval flows
• Created and facilitated trainings and practical guidance sessions (individual and group).
• Ensured full alignment of HR processes with labor legislation and internal policies, including organizational charts, HRIS data, contracts, absence tracking, and offboarding procedures
• Established cooperation with universities and schools and initiated an internship program based on HC planning and future talent needs; initiated the transition from external training providers to a centralized learning platform
• Initiated and developed internal communication channels, including launching the HR presence on the global company website in collaboration with IT and PR teams
• Built strong relationships and trust across teams and with managers, helping address issues and keeping teams aligned with company goals and values
• HR reports to plant manager, director and headquarters
• Owned and led end-to-end employer branding and CSR HR campaigns, including campaign and budget planning, approvals, and tracking
• Contributed to establishing HR processes in a greenfield environment; cross-functional collaboration and coordination with external service providers, including supporting the selection of employee transportation providers in cooperation with the logistics team

RECRUITMENT CONSULTANT / STAFFING COORDINATOR at Adecco Serbia d.o.o. (2018-08 – 2021-08)

• Managed end-to-end recruitment across manufacturing, IT, software engineering, sales and marketing roles, etc. (following clients requirements and building strong pipelines)
• Partnered with client managers to analyze staffing needs, design role profiles, and implement tailored recruitment strategies
• Conducted proactive interviews, structured interviews and competency-based interviewing and talent assessments, team formation
• Actively visited client companies to attract new business opportunities, to meet the culture and work environment and build strong relationships with existing clients.
• Evaluated clients' staffing needs and presented tailored commercial proposals.
• Executed job analyses and market research
• Implemented policies and procedures within the branch, continuous improvement of processes to attract, develop, and retain top talent.
• Maintained recruitment data and reporting in Talent Rover, providing performance reports and insights to stakeholders.
• Established cooperation with universities, employment agencies and local partners, representing the company at job fairs and recruitment events.

RECRUITMENT AND SELECTION ASSOCIATE / TRANSPPORT COORDINATOR at Delphi Packard d.o.o / Aptiv (2016-03 – 2018-08)

• Designed and delivered induction training (covering HR procedures, company rules, culture and values)
• Supported recruitment across multiple departments
• Owned and managed onboarding and offboarding processes
• Owned and led the HR internship program, mentoring interns, tracking their progress and administration; (out of 9 interns in HR department, 7 were hired)
• Lead and coordinated high-volume recruitment periods of up to 200 blue-collar hires weekly, maintaining employee and candidate databases and coordinating the work of three additional recruiters
• Supported employees and managers on people-related issues and internal surveys
• Organized promotional and recruitment events with agencies, employment offices, municipalities, and local partners to support employer branding
• Worked with job boards and media outlets (e.g., Infostud) to improve recruitment advertising and outreach
• Organized internal assessments and testing for candidate selection
• Owned and coordinated large-scale medical examination projects, completing over 1,000 regular and 500 periodic medical checks within two months, including planning, budgeting and coordination with internal and external stakeholders
• Owned and led-oversaw process of employee transportation services for approximately 3,500 employees across Vojvodina, including provider coordination, cost control, tracking and reporting processes; improve service reliability and reduce transportation costs
• Implemented tracking system, monitor and reporting optimization of transportation processes
• Establish cooperation with local communities, municipalities across Vojvodina, organize presentations, selection activities, hiring, etc.

HUMAN RESOURCES INTERN at Delphi Packard d.o.o. Novi Sad (2016 – 2016)

• Updating employees’ database
• Updating CV database
• Creating agenda
• Communicates with candidates
• Recruitment and Selection process
• Administrative work

HUMAN RESOURCES INTERN at OTP Bank (2015 – 2016)

• Implementation analysis employee satisfaction regarding communication between departments
• Interviews

INTERN at Accounting agency „Dragana“ (2009 – 2010)

• Accounting calculations
• Administration and accounting

MASTER OF ENGINEERING MANAGEMENT in HUMAN RESOURCES – Faculty of technical Sciences, University of Novi Sad, Serbia (2018)

BACHELOR OF ENGINEERING MANAGEMENT in HUMAN RESOURCES – Faculty of technical Sciences, University of Novi Sad, Serbia (2015)

HIGH SCHOOL OF ECONOMICS – HIGH SCHOOL OF ECONOMICS