Sanja Indjic

Performance-driven, autonomous, and detail-oriented Economics Graduate with a solid background in e-commerce operations, workflow automation, and administrative tracking within the Shopify DTC ecosystem. Proven ability to serve as a strategic partner to founders, effectively triaging high-volume mailboxes, coordinating remote cross-functional teams, and chasing external vendors to prevent bottlenecks. Expert at turning ambiguous problems into documented, repeatable Standard Operating Procedures (SOPs) and managing database tools like ClickUp.

Skilled in basic financial auditing and data analysis, with a strict commitment to absolute confidentiality and outcomes ownership.

Digital Marketing Account Manager & E-Commerce Specialist at Remote / International DTC Clients (2024 – Present)

• Manage end-to-end operational threads and administrative workflows for international e-commerce brands, serving as the main trusted point of contact for company founders.
• Coordinate and track project milestones across remote technical teams, pro-actively chasing developers and vendors to ensure timely delivery without operational stalls.
• Map out, optimize, and document complex digital workflows and recurring tasks into repeatable Standard Operating Procedures (SOPs) to scale operational capacity.
• Analyze complex account data and backend metrics using Google Sheets, translating intricate numbers into clear, structured reporting summaries for executive decision-making.
• Maintain a high bar for communication and professional customer service, successfully filtering operational noise to protect leadership's focus.

Financial Account & Administrative Assistant at Accounting Agency, Serbia (2023 – 2024)

• Maintained flawless account documentation, merchant paperwork, and financial tracking frameworks for multi-industry corporate clients, ensuring absolute data accuracy.
• Researched, analyzed, and resolved administrative and financial discrepancies between corporate documentation, merchant accounts, invoices, and transactional receipts.
• Built custom Excel tracking matrices utilizing VLOOKUP, conditional formatting, and PivotTables to deliver structured and transparent activity reports.
• Reviewed accounts payable transactions and administrative data for accuracy, completeness, and strict compliance with established standard procedures.
• Handled highly sensitive corporate financial data and partner communication with strict adherence to absolute confidentiality protocols.

Professional Bachelor in Economics in Marketing – Belgrade Business School (Visoka poslovna škola)