Katarina Bobic

Adaptable and detail-oriented professional with proven experience in remote customer support, operations, and administration. Skilled in coordinating international teams, managing workflows, and ensuring customer satisfaction through clear communication and process optimization. Strong problem-solver with a track record of accuracy, efficiency improvements, and consistent results in fast-paced, cross-cultural environments.

Insurance Agent - Delta Generali - Belgrade

(2018-03 - 2018-07)

• Processed insurance policies and claims with 100% accuracy and compliance.
• Advised clients on tailored insurance solutions, contributing to strong client retention.
• Organized documentation and reporting workflows to support policy lifecycle management.

Customer Specialist Support (Remote) | E-commerce (Remote) - Froothie International - Melbourne

(2014-05 - 2016-10)

• Managed 100+ monthly purchase orders and invoices with 100% compliance and accuracy.
• Led daily team briefings across international time zones, ensuring smooth coordination.
• Designed and maintained documentation systems that improved efficiency by 20%.
• Supervised a remote team of 5, delegating workloads and consistently meeting deadlines.
• Recruited and onboarded new staff; trained team members in Magento and internal tools.
• Produced detailed sales reports and analysis, supporting management decision-making.

Administrator - Call Centre SBB - Belgrade

(2012-12 - 2013-04)

• Handled customer contracts, data entry, and reporting in Excel with accuracy and speed.
• Coordinated with couriers to ensure timely and secure delivery of documentation.
• Supported customer inquiries, achieving SLA compliance and positive feedback.

Promoter (Part-time Roles) - Various

(2012-01 - 2014-12)

• Engaged customers through product demonstrations and presentations, driving sales outcomes.
• Collected customer feedback, contributing to improved marketing campaigns.

Sales Assistant & Administrative Support - Boutique "D & D" - Paraćin

(2006-01 - 2008-12)

• Applied sales skills to prioritize and promote specific product categories.
• Assisted in inventory management and identified "dead stock" to optimize sales flow.
• Participated in organizing promotional sales campaigns, resulting in increased revenue.
• Provided support with administrative tasks and business documentation.

Independent Projects & Professional Development - Independent

(2018-01 - 2025-12)

• Managed private administrative and project-based assignments requiring organization, documentation, and coordination.
• Continued professional development through online learning, CRM systems training, customer service best practices, and digital tools.
• Worked on independent creative and freelance projects, strengthening communication, time management, and self-directed work skills.
• Maintained strong adaptability and problem-solving abilities while supporting family responsibilities.

Bachelor's Degree - Finance & Banking - Singidunum (2008-01 - 2014-12)

Economic Technician (High School Diploma)