Emma Leonard

Marketing and community engagement professional with experience building meaningful connections and driving audience growth through strategic outreach and events. Skilled in content creation, relationship management, and engaging multi-generational audiences across multiple channels. Passionate about creating impactful messaging and bringing brands to life through authentic connection.

Staff Associate at Young Life Polk County (2024-01 – Present)

• Developed and executed targeted outreach strategies that increased weekly program attendance by 100%
• Planned and promoted events with attendance varying from 50–200 attendees; managing logistics, messaging, and turnout strategy
• Led fundraising efforts and managed donor communication strategy, maintaining relationships and increasing financial support through targeted outreach
• Collaborated with a team to engage adults and students within the community

Barista at Lobos Coffee Roaster (2022-01 – 2022-12)

• Provided high-volume customer service in a fast-paced coffee shop environment, serving an average of 200 customers per shift
• Prepared and served specialty coffee beverages with accuracy, efficiency, and attention to quality standards
• Operated Point of Sales system to process transactions and manage orders
• Delivered positive customer experiences by communicating clearly, handling complaints professionally, and anticipating customer needs

Pro Shop Attendant at The Club at Cheval (2020-01 – 2020-12)

• Delivered excellent customer service in both the pro shop and restaurant, creating a welcoming environment and addressing customer needs with clarity and professionalism
• Collaborated with team members to ensure a seamless and positive experience for all guests
• Worked cross-functionally with staff to maintain efficient operations and strong guest satisfaction

Bachelor of Arts in Human Communication (2024-06)