PCA Personal Care Assistant at Care Advantage (2025-09 – Present)
- Managed daily care routines and personal hygiene for up to 15 patients, directly improving overall comfort and quality of life through attentive assistance.
- Maintained a 100% medication and treatment compliance rate for all assigned residents by organizing schedules and monitoring adherence, ensuring timely prescription delivery.
- Facilitated seamless communication between patients, families, and medical professionals, reducing miscommunication incidents by 75% through clear updates and regular check-ins.
- Assisted up to 12 nursing home residents daily with comprehensive personal hygiene, grooming, and meals, maintaining individual dignity and supporting independence.
- Monitored and documented vital signs and blood glucose levels daily, immediately reporting critical updates to the supervising RN to ensure prompt medical intervention.
- Maintained a 100% compliance rate with facility sanitation protocols and home health safety guidelines, maximizing patient safety and minimizing infection risks.
Delivery Driver at Spark Driver™ (2023-08 – Present)
- Delivered packages and goods to customers in a timely and efficient manner, consistently meeting delivery deadlines and enhancing customer satisfaction.
- Maintained accurate records of deliveries, including delivery times, recipient names, and special instructions, ensuring precise documentation for each transaction.
- Ensured safe handling and transportation of fragile or perishable items, minimizing damage and loss by following proper procedures and safety protocols.
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption, reducing travel time and operational costs.
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally, contributing to positive customer feedback.
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction and maintain service reliability.
- Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, and tires, reducing risk of breakdowns.
- Reported any vehicle maintenance or repair needs promptly to the appropriate department, ensuring fleet safety and reliability.
- Adhered to all traffic laws and regulations while operating company vehicles, maintaining a clean driving record and ensuring public safety.
- Collaborated with dispatchers to coordinate daily delivery schedules, improving route planning and on-time delivery rates.
Security Officer at Boars Head Provisions (2020-03 – Present)
- Checked bags entering and exiting the facility, ensuring compliance with security protocols and reducing unauthorized access incidents.
- Completed detailed incident reports and managed alarm system tests as needed, supporting facility safety and regulatory compliance.
- Utilized computer systems to document security activities, enhancing record accuracy and facilitating efficient information retrieval.
- Ensured the security, safety, and well-being of all personnel, visitors, and premises by monitoring access points and enforcing policies.
- Provided excellent customer service while adhering to all company service and operating standards, maintaining a professional environment.
- Remained in compliance with local, state, and federal regulations, ensuring all security operations met required standards.
- Responded immediately to emergencies to provide necessary assistance to employees and customers, minimizing risk and ensuring safety.
security guard /Supervisor at Allied Universal Security Services (2019-05 – Present)
- Ensured the security, safety, and well-being of all personnel, visitors, and premises by monitoring access and enforcing security protocols.
- Provided excellent customer service by addressing inquiries and concerns professionally, contributing to a positive environment.
- Adhered to all company service and operating standards, maintaining compliance with established procedures and policies.
- Remained in compliance with local, state, and federal regulations, ensuring all security operations met legal requirements.
- Responded immediately to emergencies to provide necessary assistance to employees and customers, minimizing risk and ensuring safety.
- Protected company assets from theft, assault, fire, and other safety issues by following established security procedures.
- Followed procedures for fire prevention, property patrol, traffic control, and accident investigations, reducing incidents and maintaining order.
- Helped the team understand performance targets and goals, supporting achievement of departmental objectives.
- Trained or ensured that workers were properly trained for their specific roles, improving team competency and performance.
- Scheduled work hours and shifts, coordinating job rotation and cross-training to optimize staffing and operational efficiency.
Security Officer at Securitas Security - Security Officer (2014-11 – 2018-12)
- Secured premises and personnel by patrolling property, monitoring surveillance equipment, and inspecting buildings, equipment, and access points to prevent unauthorized entry.
- Obtained help by sounding alarms during emergencies, ensuring rapid response and minimizing potential harm.
- Prevented losses and damage by reporting irregularities, informing violators of policy and procedures, and restraining trespassers as necessary.
Teacher Assistant at ABC Learning Center (2009-02 – 2014-10)
- Instructed children in health and personal habits such as eating, resting, and toilet habits, fostering positive routines and independence.
- Read to children and taught simple painting, drawing, handicrafts, and songs, encouraging creativity and cognitive development.
- Organized and participated in recreational activities, such as games, promoting social skills and physical activity.
- Interacted with business users to analyze processes and gather requirements, making necessary changes to schema objects to fulfill reporting and business needs.
