Lizzie Mwangi

Seeking a position where I can use my knowledge of new technologies used in hospitality management and administration. Working in a challenging establishment through exposure and experience from different cultures all over the world

Office Manager at Alpha Electronics (2023-03 – Present)

Office management and administrative operations

• Organizing the office in terms of supervising the cleaning crew
• Organizing all office purchases and petty cash
• Supporting other departments with their admin service needs
• Scheduling of junior admin employees work schedules
• Dealing with correspondence, complaints and inquiries
• Booking of transport and accommodation for senior management
• Assisting in HR related issues which include but not limited to recruitment, training and handling of disciplinary issues

HR Assistant/Associate Consultant at Esquire Consultants (2020-05 – 2023-02)

Human resources consulting and talent acquisition services

• Coordinating client, talent acquisition and placement requirements through recruitment and related services
• Managing performance management issues through appraisal and performance reviews
• Coordinating client, training and capacity building assignments via physical and virtual approaches
• Offering clients Human resource support as stand in HR consultant seconded on specific tasks
• Coordinating governance and leadership assignments for clients as a located
• Offering career consultancy services like CV design and makeover

Human Resources and Office Manager at Yum Deliveries Kenya (2016-05 – 2020-04)

Human resources and office management operations

• Maintaining office staff requirements by recruitment, selection and placement
• Ensuring proper settlement of staff through orientation and onboarding
• Ensuring productivity of staff through training and development interventions
• Performance management by coordinating appraisals and reviews
• Handling staff disciplinary masters as per procedure and the law
• Handling exits interviews and terminal dues calculations
• Maintaining office services by organizing office operations and procedures, controlling correspondence, administering filing systems, reviewing and approving supply requisitions and monitoring clerical functions
• Designing and implementing office policies

Office Management Associate at Jumia Kenya (2014-10 – 2015-10)

Office management and HR support operations

• Maintaining office efficiency by planning for, purchasing and managing office facilities including the office layout
• Maintaining and replenishing office inventory including anticipating any needed supplies
• Managing the day to day running of the office including purchases of all consumables
• Scheduling and assigning cleaning staff including following up on work results
• Maintaining the office equipment's, including repairs within the office
• Ensuring the proper filing of office records
• Assisting the HR Department in candidate selection and contact
• Follow Up with the candidates on the outcome of their interviews
• Follow up with medical insurance and OSH Practices

Sales and Marketing Executive at VOLINK TRUST (2014-02 – 2014-09)

Sales and marketing strategy and execution

• Formulate and drive sales and marketing strategy and plan for Volink GAP program to achieve objectives
• Carry out the sales and marketing activities within the agreed time and budget
• Analyze market research to develop insights for product development and enhancement for Volink
• Supervise volunteers during activity/event and maintain communication with customer schools as required
• Organize and drive promotional activities to meet and recruit potential clients
• Assist and participate in special company events as required

Guest Service Agent (Residence) at The Address Downtown Dubai (2013-10 – 2014-02)

Guest services and residential administration

• Checking in and checking out guests
• Handling guest complaints and suggestions
• Conducting check in and checkout inventories
• Organizing the viewings of apartments by real estate companies and Emaar properties
• Administrative work on residence e.g. updating the records, scheduling the meetings and events, replying to all emails sent by residents, owners and corporate and also making the payments for all rent and deposits made
• Maintaining regular and consistence customer service
• Delivering excellent guest relation and satisfaction
• Booking and reserving guests in the Hotel
• Reviewing the arrival list daily and assisting in preparing and distributing welcome amenities

Concierge at Torch towers at Emrill Facilities Management (2013-04 – 2013-10)

Concierge and facilities management services

• Handling all the issues concerning the apartment that is suggestions, complaints and access control
• Providing information to residents on all attractions, shops and hotels
• Receiving move in Documents from the Real Estate Agent and make a Record
• Preparing the Duty Rosters as per the company Standards
• Preparing the Monthly Reports of Security & Concierge
• Responsible to meet shift production goals
• Preparing the Reports of Local authority visit & Incidents

Office Assistant at Sanford Electronics Nanyuki (2012-05 – 2013-02)

Office assistance and sales operations

• Sale of the product & Marketing of the product through various distribution channels
• Customer service for the clients
• Ordering of the stock from various suppliers
• Book keeping and ensuring accountability of sales
• Taking inventory
• Paying of the taxes and filling out the necessary documents from the revenue authority

Trainee at Nairobi Safari Club (2011-05 – 2011-08)

Hospitality industry training and exposure

• Front office operations which included cashiering, reservations, porterage, reception and switchboard departments
• Kitchen operations in the hot kitchen, cold kitchen, pastry and food preparation areas
• Cost control, Sales and Marketing

Bachelor of Science in Eco-tourism and Hospitality Management – Egerton University (2008-08 – 2012-05)

Kenya certificate of secondary education – Ngara Girls High School (2003-01 – 2006-12)