Maria Tsareva

Deployed and diagnosed products using Docker Tested systems and prepared technical reports Handled client requests according to SLA and maintained CRM records

Technical Support Specialist at Printum LLC (2026-04 – 2026-05)

• Deployed and diagnosed products using Docker
• Tested systems and prepared technical reports
• Handled client requests according to SLA and maintained CRM records
• Diagnosed issues using logs
• Worked with Linux servers

Technical Specialist at Tiger Technologies (2024-08 – 2025-06)

• Provided user support via chat and ticketing systems in English
• Collaborated with developers and transferred information about user issues
• Worked with internal tools and documentation
• Analyzed error logs and created bug reports
• Participated in implementing an AI chatbot system (ChatGPT API, GitHub Copilot), reducing ticket handling time by 20%

Customer Support Specialist at Istranet LLC (2024-06 – 2024-08)

• Consulted users and helped resolve technical issues
• Diagnosed problems and explained solutions clearly
• Maintained communication with users throughout issue resolution

Bachelor's Degree in Information Systems and Technologies – Moscow Polytechnic University (2022 – 2026)