Network Engineer
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I am fond of snowboarding, hiking and camping, I attend combat sambo classes, I like video and board games.
I like to try new sports or any other activities.
Technologies of the City of Moscow
Mar 2022 — Present
Support for office telephony and Cisco-based and Avaya-based call centers. Work with video conferencing systems Cisco Meeting Server, Cisco Roomkit, jabber.
My main responsibilities include, but are not limited to, searching for Unified Systems that exist on the market in order to change the already integrated system, communicate with vendors and pilot the proposed solutions, creating and modifying IVR, setting up trunks, resolving incidents with providers, servicing call center agents, adding/changing phones, agents, users, etc. en masse.
CROC inc. June 2018 — Feb 2022
My main responsibilities included, but were not limited to, receiving and processing requests from customers in HPSM and JIRA systems, monitoring the operation of the customer's networks and equipment using Zabbix and configuring network devices such as:
In February 2020, I moved to the position of technical support engineer for telephony and call centers, where I worked as engineers of the 2nd line of Avaya telephony support, was engaged in equipment repair and scheduled maintenance.Most of the problems I solved were related to setting up Avaya Communication Manager, Session Manager, Call
Manager System, System Manager and one-x communicator or agent softphones. Also I had a little experience working with Avaya SBC.
Since this was my first experience with telephony, I independently studied a new field for myself, but if necessary, I turned to the team in which I worked for advice.
Infocommunication technologies and communication systemsSep 2014 — June 2018National Research University of Electronic Technology (MIET)
Infocommunication technologies and communication systems
Sep 2018 — June 2020
National Research University of Electronic Technology (MIET)
