Natalia Ivanina

I am fond of snowboarding, hiking and camping, I attend combat sambo classes, I like video and board games.

I like to try new sports or any other activities.

Department of Information

Technologies of the City of Moscow

Mar 2022 — Present

Network Engineer

Support for office telephony and Cisco-based and Avaya-based call centers. Work with video conferencing systems Cisco Meeting Server, Cisco Roomkit, jabber.

My main responsibilities include, but are not limited to, searching for Unified Systems that exist on the market in order to change the already integrated system, communicate with vendors and pilot the proposed solutions, creating and modifying IVR, setting up trunks, resolving incidents with providers, servicing call center agents, adding/changing phones, agents, users, etc. en masse.

Systems I work with

• Cisco Unified Communications Manager
• Cisco Unified Contact Center Express
• Cisco Meeting Server
• Avaya Communication Manager
• Avaya Call Manager System
• Avaya System Manager
• Avaya Session Manager
• Avaya and Cisco endpoints
• Avaya and Cisco softphones

Support Network Engineer

CROC inc. June 2018 — Feb 2022

Network Engineer

My main responsibilities included, but were not limited to, receiving and processing requests from customers in HPSM and JIRA systems, monitoring the operation of the customer's networks and equipment using Zabbix and configuring network devices such as:

• Catalyst 2960, 2960-X, 3560CX Switches;
• Routers 28xx, ISR;
• ViPNet Crypto Gateways.

In February 2020, I moved to the position of technical support engineer for telephony and call centers, where I worked as engineers of the 2nd line of Avaya telephony support, was engaged in equipment repair and scheduled maintenance.Most of the problems I solved were related to setting up Avaya Communication Manager, Session Manager, Call

Manager System, System Manager and one-x communicator or agent softphones. Also I had a little experience working with Avaya SBC.

Since this was my first experience with telephony, I independently studied a new field for myself, but if necessary, I turned to the team in which I worked for advice.

Infocommunication technologies and communication systemsSep 2014 — June 2018National Research University of Electronic Technology (MIET)

Bachelor's degree

Infocommunication technologies and communication systems

Sep 2018 — June 2020

National Research University of Electronic Technology (MIET)

Master's degree