Rodrigo

Experienced automotive service and store manager with a proven record of driving sales, leading high-performing teams, and delivering outstanding customer service. Skilled in operational oversight, staff development and boosting overall revenue. Bilingual in English and Spanish with a talent for building customer trust and solving complex services issues.

Store Manager at Tire Choice (2024-01 – Present)

• Lead a team of four technicians, managing daily operations, customer interactions, and sales strategies
• Increased sales by 20% over last year through strategic promotions and upselling
• Conducted inspections and clearly communicated service needs and repair options to customers

Service Manager / Store Manager at DB Auto Centers (2023-01 – 2024-12)

• Supervised five technicians and coordinated front and back shop service operations
• Boosted department revenue by upselling needed high-margin services and implementing customer retention strategies
• Managed service scheduling, streamlined workflows, and improved repair turnaround times
• Oversaw customer concerns and resolved complaints, leading to improved customer loyalty

Intake Specialist at Lawyer.com (2022-01 – 2023-12)

• Conducted client interviews, assessed legal needs, and maintained accurate records in case management services
• Delivered consistent client support, managing communication between clients and legal teams

– St. Petersburg College (2019-12)