Kaliningrad, Город Калининград0Участник с 16 января 2023 г.
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О себе
I'm a proactive young person. I'm always ready to new chalanges.
Опыт
Account Relationship Manager in Jetmix web-agency
Implemented strategies and led support for over 20 clients
Customer satisfaction rate 90% based on customer survey
Controlled customer expenses and optimized them by reducing them by 30% without reducing the number of requests. Based on the data obtained from the work of advertising campaigns
Customer Service Representative in Tinkoff Investment
Communicate with customers through inbound calls
Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need
Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution
Account Relationship Manager in digital-agency
Liaising with clients in order to identify their needs
Preparing billing for clients at the end of each month
Monitoring tasks and ensuring that task descriptions are filled out correctly
Maintaining a good understanding of clients and their business strategies
