Team Lead Account Management at Endorphina (2026-02 – Present)
- Lead a team of 5 Account Managers responsible for B2B client retention, portfolio growth, and partner development.
- Develop and execute account growth strategies focused on increasing customer value and long-term engagement.
- Implement KPI frameworks, performance review processes, and bonus systems for the Account Management team.
- Manage escalations and act as key point of contact for strategic partners.
- Coordinate cross-functional initiatives with Product, Commercial, Marketing, and Operations teams.
- Collect and analyze customer feedback to identify growth opportunities and improve service quality.
- Increased managed client portfolio by 13% within the first months through structured account development initiatives.
- Built and implemented a full Account Management performance system (KPIs, bonuses, reviews), improving team accountability and execution quality.
- Introduced standardized process documentation and knowledge base, improving operational consistency across the department.
Team Lead Account Management at Evenbet Gaming (2025-03 – 2026-01)
- Led a team of 5 Account Managers managing strategic B2B accounts.
- Drove retention and revenue growth initiatives across key clients.
- Developed account development and partnership growth strategies.
- Managed client feedback (NPS) and used insights to improve account performance.
- Coordinated integrations, content delivery, and cross-department communication.
- Supported aggregation and provider partnership development initiatives.
- Implemented structured NPS collection and analysis process, enabling data-driven account development decisions.
- Contributed to expansion of aggregation business direction through provider onboarding and integration support.
- Improved cross-functional collaboration between Product, Operations, and Commercial teams through structured communication processes.
Team Lead Account Management at 100HP Gaming (2024-09 – 2025-02)
- Managed strategic partner relationships and account management activities.
- Conducted product presentations and commercial discussions with partners.
- Supported partner onboarding and integration processes.
- Coordinated communication between internal teams and external stakeholders.
- Developed internal processes and role responsibilities within Account Management.
- Optimized partner onboarding and communication workflows, improving coordination between Commercial, Product, and Integration teams.
- Led commercial presentations and partner discussions that supported new business opportunities.
- Introduced structured operational standards and role clarity within Account Management function.
Team Lead Account Management at Evenbet Gaming (2022-07 – 2024-09)
- Managed B2B client portfolio with focus on retention and account growth.
- Developed tailored commercial offers and account development strategies.
- Executed client engagement and retention initiatives aligned with KPIs.
- Monitored promotional campaigns and coordinated improvements.
- Participated in development of casino and aggregation-related processes.
- Consistently achieved KPI and SLA targets through structured account management and retention initiatives.
- Increased client engagement through tailored account strategies and commercial initiatives.
- Contributed to improvement of internal processes in casino and aggregation business streams.
Team Lead Project Manager at Betting Software (2019-12 – 2022-06)
- Led a team of Project Managers and Account Managers across multiple client projects.
- Managed full-cycle customer journey from onboarding to post-launch support.
- Coordinated cross-functional teams (Development, Design, Support, Commercial).
- Handled client escalations and ensured delivery of technical requirements.
- Supported commercial negotiations with providers and partners.
- Oversaw project timelines and delivery quality.
- Delivered multiple concurrent client projects while maintaining service quality and deadlines.
- Developed structured customer journey approach improving onboarding consistency.
- Improved alignment between client expectations and internal delivery teams.
