م. محمد إسماعيل

IT Engineer with over 14 years of experience in network infrastructure management, technical support, and hardware/software administration and maintenance. Specialized in leading digital transformation initiatives, with a proven track record in implementing VPN connectivity projects and managing Windows servers. Associate member of the Saudi Council of Engineers and an expert in optimizing technical systems to ensure business continuity.

IT Manager at Al-Awael Private Schools Co. (2021-08 – Present)

• Managing and providing technical support for the school's LMS system
• Administering and overseeing the email hosting platform and the school's website
• Providing full technical support to all departments and staff
• Technical supervision of security systems across all school buildings (cameras & recording devices) and their maintenance
• Monitoring school servers (main server and accounting server)
• Maintaining all desktop computers, laptops, systems, and software belonging to the school
• Managing, monitoring, and maintaining the school's network, access points, and cabling
• Administering and overseeing the PBX system and all extensions
• Administering and overseeing fingerprint attendance systems across all school buildings
• Managing computer labs (secondary, intermediate, and primary levels)
• Inspecting printers across all departments and preparing maintenance reports (external or in-house repair)
• Managing and maintaining projectors (smart and legacy) across all buildings, and managing smart projectors and interactive screens via the BenQ platform
• Monitoring and managing the VPN interconnection system between school buildings
• Providing technical assistance for school events and programs
• Installing, configuring, and maintaining software systems and hardware
• Assisting in the development and enhancement of IT systems
• Assessing potential risks and technical challenges, and preparing appropriate mitigation plans
• Conducting IT-related training for new employees, users, and technical teams as needed
• Analyzing system problems and providing solutions
• Recommending improvements to ensure system reliability and scalability
• General administration including asset databases, procurement, licensing, resource allocation, and department budgets

IT Engineer at Arsast Trading & Contracting Co. (2016-08 – 2021-08)

• Designing and maintaining routers and firewalls to ensure network security
• Email Hosting Project: Setting up the official corporate email platform and managing software licenses
• Analyzing network performance and providing technical solutions to improve operational efficiency and reduce costs
• Providing advanced technical support and resolving complex system issues for users and technical teams

IT Assistant at Financial & Banking Systems Co. (FBS) (2013-01 – 2016-01)

• Providing on-site technical support and managing user accounts via Active Directory and Exchange
• Monitoring network performance and ensuring stability of software systems and technical equipment

Network Engineer & Technical Support at Ibn Sina University (2012-01 – 2013-01)

• Coordinating and determining institutional network requirements in collaboration with stakeholders to define scope and objectives
• Overseeing analysis of company and vendor requirements, and evaluating network configuration feasibility with available resources
• Developing and implementing a resilient backup network and recovery plan to maintain reliable network operations

Network Systems Intern at Dam Implementation Unit (2011-01 – 2012-01)

• Training in various network maintenance tasks

Bachelor's Degree (Honours) in Electrical & Electronic Engineering (Communications) – Jordanian Sudanese University (2009-01)

Diploma in Network Administration & Design – Sudatel Communications Academy (2010-01)

Diploma in Project Management & Marketing – International Academy of Sciences (2010-01)