نوف ال مفلح

Human Resources Specialist with proven experience in customer service, medical coordination, and insurance claims. Skilled in communication, problem-solving, and ensuring client satisfaction. Recently graduated with a Diploma in Human Resource Management, motivated to contribute effectively to organizational success.

Patient Relations Manager at Stars Smile Clinics (2025-06 – Present)

• Supervised and managed the Patient Relations Department.
• Ensured high standards of patient satisfaction and service quality.
• Resolved patient concerns and coordinated with medical staff for solutions.
• Developed and implemented strategies to improve patient experience.
• Trained and guided staff on communication and customer service skills.

Clinics & Insurance Coordinator at The Clinics (2022 – 2024)

• Organized doctors' clinics and coordinated schedules.
• Processed insurance applications and submitted claims.
• Communicated with insurance companies to ensure smooth operations.

Customer Service Representative at The Arab Investment Company (2018 – 2019)

• Assisted and supported customers before, during, and after purchasing services.
• Handled customer inquiries and provided solutions to improve client satisfaction.

Diploma in Human Resource Management – AlFaisal International Academy (2023)