محمد الضويحي

IT Support and Technical Specialist with hands-on experience in high-demand and critical environments, including the Aramco Master Gas Project in collaboration with Cisco. Skilled in troubleshooting hardware, software, and network issues, maintaining IT infrastructure, and ensuring system continuity in fast-paced operations. Currently providing technical support at Al Wallan Trading Company, supporting end-users and maintaining stable system performance.

Strong in problem-solving, system monitoring, and technical documentation, with a growing focus on system administration and digital transformation.

IT Support Specialist at Al Wallan Trading Company (2025-07 – Present)

Administer and maintain IT infrastructure, provide technical support and troubleshooting for network, system, and software issues, and support business systems and devices.

• Administer and maintain IT infrastructure, including Active Directory, Domain Controller, and Endpoint Protection systems
• Manage Microsoft Exchange, user accounts, access permissions, and shared folders with proper security controls
• Install, configure, and support network infrastructure (servers, switches, routers, firewalls, Wi-Fi access points, and printers)
• Provide technical support and troubleshooting for network, system, and software issues, ensuring minimal downtime
• Support business systems and devices including biometric systems, access control systems, Keyloop, and end-user devices maintenance
• Enhanced system security and reduced technical issues through proactive monitoring and maintenance

IT Support – Aramco Project (via Cisco) at Aramco / Cisco

Project-based role supporting IT operations within the Aramco Master Gas Project in collaboration with Cisco.

• Supported IT operations within the Aramco Master Gas Project in collaboration with Cisco
• Assisted in troubleshooting technical issues in critical, high-demand environments
• Maintained documentation of systems, processes, and technical activities

IT Technician (Freelance) at Self-employed (2021-08 – 2023-07)

Provided on-site and remote technical support for clients, installed and configured hardware and software, and resolved system issues.

• Provided on-site and remote technical support for clients
• Installed and configured hardware and software based on user needs
• Diagnosed and resolved system issues to minimize downtime

Founder – Computer Products E-commerce Platform at Self-employed (2021-06 – 2023-08)

Built and managed an online store for computer products, handled product sourcing, pricing, and customer support.

• Built and managed an online store for computer products
• Handled product sourcing, pricing, and customer support
• Developed understanding of IT products and customer needs

Graphic Designer & Digital Marketing (Training) at King Abdulaziz Foundation (2023-12 – 2024-03)

Designed digital content using Adobe tools and supported social media campaigns.

• Designed digital content using Adobe tools
• Supported social media campaigns and engagement strategies

Bachelor's Degree in Public Relations – King Saud University