محمد الكثيري

Dedicated IT Support Specialist and Operations Coordinator with over 8 years of technical and operational experience, transitioning toward a specialized focus in cybersecurity and AI-driven automation. Proven track record in optimizing technical infrastructure, securing data, and streamlining workflows within highly confidential environments. Adept at merging technical problem-solving with high-level administrative efficiency, having successfully managed branch operations, VIP client relations, and team productivity.

Currently pursuing a degree in Cybersecurity with a stellar 4.95 GPA, driven to proactively defend critical data and enhance system integrity.

IT Technical Support at Smart Legal Alliance (2025-10 – Present)

• Direct the management of IT infrastructure and provide comprehensive technical support, ensuring uninterrupted system stability within a highly confidential legal environment.
• Enforce rigorous data confidentiality policies and fundamental cybersecurity practices, securing sensitive legal documents and mitigating risks.
• Troubleshoot complex hardware, software, and network bottlenecks, significantly reducing system downtime and sustaining daily business operations.

Administrative Assistant & IT Support Specialist at Al Jarba Law Firm and Legal Consultations (2022-01 – 2025-10)

• Provided high-level administrative support, including organizing files, scheduling appointments, and coordinating sessions and legal documents.
• Orchestrated dual IT support and operational coordination, successfully optimizing workflows between administrative and technical departments.
• Delivered exceptional customer service and managed sensitive communications as the primary technical liaison for VIP clients.

Assistant Branch Manager at Abdul Qadir Bajunaid Foundation (2017 – 2020)

• Managed daily branch operations and heavy equipment spare parts sales, consistently delivering quality products and services to customers.
• Maintained and troubleshot all branch IT devices, ensuring the technical infrastructure operated efficiently to support targeted sales goals.
• Developed and executed strategic marketing initiatives to promote products and identify new avenues for continuous operational improvement.

Technical Support Specialist (User Support) at King Faisal Specialist Hospital & Research Centre (2015-01 – 2015-11)

• Provided dedicated technical support and managed user relations, effectively guiding hospital staff and engineers to the most appropriate technical solutions.
• Installed, configured, and maintained modern hardware and operating systems, ranging from Windows XP and Windows 7 to the latest enterprise versions.
• Performed on-the-spot maintenance and troubleshooting for various printing systems, including dot-matrix and small-to-medium laser printers.
• Diagnosed and resolved complex network issues to ensure uninterrupted critical healthcare operations.

Diploma in Cybersecurity – king abdulaziz university(2027)

Diploma in IT Technical Support – Technical and Vocational Training Corporation (2013 – 2015)