Adnan Dbouk

To obtain a challenging position in a market leader organization of Insurance Industry aiming for active involvement in Management, where I can utilize my Qualifications, Fields of Strength / Skills and Experience in a demonstrated commitment, to achieve short term and long term Business Plans & Goals.

Technical Operations Manager - Arabian Shield Insurance - Riyadh, Kingdom of Saudi Arabia

(2025-01)

• Coordinating between Sales team and Technical team for efficient management of the sales processes of quotation, policy issuance, endorsement and renewals.
• Support and guide sales team to handle technical queries during the sales process and effectively bridge communication with technical team.
• Liaise with Regional and HO technical team to ensure efficient execution of technical processes within Regional Office.
• Collaborates with various departments to achieve departmental targets and maintain operational efficiency.

Health Underwriting Manager - Insurance & Reinsurance Co, KSA - Kingdom of Saudi Arabia

(2007-01 - 2024-12)

• To lead, motivate and direct section supervisors, and through them, section officers, highlighting business priorities and targets in order to achieve team goals.
• Pricing risk competitively and negotiating appropriate terms and conditions.
• Ensuring high levels of service in response to requests for proposals.
• Improving both quality of service and efficiency of operations; developing clear procedures and supportive systems that reduce cost and minimise error.
• To carefully tailor the underwriting of quotes and policies to clients needs whilst negotiating 'commercially' on prices and details of any variations in standard terms and conditions.
• To actively monitor the key sales and profitability performance ratios investigating and rectifying any negative variances whilst identify and replicating any positive variances; improving quotation closing ratios and renewal rates.
• To ensure smooth implementation of new business by transferring quotation documentation to Policy Admin on acceptance by customer.
• To note the outcome of quotation proposals, responding flexibly to requests for further reviews and analysing alternatives to resolve issues.
• To ensure achievement of performance standards for timing, quality and most significantly, viability and competitiveness of quotes offered.
• To liaise with MEDGULF in Sales teams and other departments in order to seek and devise quotation solutions which prove attractive to customers.
• To select, direct, develop, coach, appraise and motivate supervisors and staff within Health Insurance dept. in order to optimise their skills, performance and potential.
• To provide regular and ad hoc reports for Senior Management as required in respect of output.

Health Underwriting Supervisor - Insurance & Reinsurance Co, KSA - Kingdom of Saudi Arabia

(2012-01 - 2015-12)

• Effectively reviews requests for insurance coverage and the pricing done by the Underwriting Officer, analyzing the data presented, checking for missing documents or information and evaluating the viability and completeness of the cases.
• To use automated underwriting systems in processing quotations and determine suitable prices for coverage, making sure that the quotations according to "IA" & "CCHI" regulations and MEDGULF policies.
• To negotiate additional benefits required by the distribution channels which are applicable to "IA" & "CCHI" regulations and MEDGULF policies under the supervision of the Health Underwriting Supervisor.
• To check the competitor companies' conditions and pricing they offer and recommend to the Health Underwriting Supervisor any proper adjustment may enhance the production.

Health Underwriting Officer - Insurance & Reinsurance Co, KSA - Kingdom of Saudi Arabia

(2007-01 - 2012-12)

• To receive and effectively review requests for insurance coverage submitted by clients, analyzing the data presented, checking for missing documents or information and evaluating the viability and completeness of the cases.
• To use automated underwriting systems in processing quotations and determine suitable prices for coverage, issuing the quotations according to "IA" & "CCHI" regulations and MEDGULF policies.
• To negotiate additional benefits required by the client which are applicable to "IA" & "CCHI" regulations and MEDGULF policies under the supervision of Senior Health Underwriting Supervisor.
• To provide weekly reports of quotations production and the closing deals and requests covered and also provide reports of improper and unclosed cases and identify the reasons with the client.
• To follow the competitor companies conditions and pricing they offer and recommend to the Senior Health Underwriting Supervisor any proper adjustment may enhance the production.

Mathematics Teacher - Najd National Schools - Riyadh, Kingdom of Saudi Arabia

(2006-01 - 2007-12)

• Teaching the mathematics for the first and second grade.
• Teaching the beginning level of Abacus technique in math for the first and second grade.
• Organize the schedule of the courses.
• Meeting with school principals.

Customer Service Representative - International Production & Distribution Services Est, KSA - Kingdom of Saudi Arabia

(2005-12 - 2006-12)

• Receive Customer inquiries and close issues.
• Work on SMS and IBS systems.
• Coordinate Issues and resolve disputes.
• Coordinate Service Requests and Delivery.
• Other Duties as required.

Bachelor - Business Administration - Arab Open University, Riyadh-KSA (2014-01 - 2015-12)

High School / Baccalaureate Diploma - Science - Al Yamama Secondary School, Riyadh-KSA (2004-06)