Hassan Alomran

Operations-focused technical manager with hands-on experience running a live digital storefront end-to-end, from order fulfillment and account delivery to backend configuration and vendor coordination. Skilled at resolving high-tier customer and policy disputes, managing access and permission systems, and maintaining direct working relationships with external technical suppliers. Comfortable moving between technical, operational, and business responsibilities in fast-moving, founder-led environments.

Co-Founder & Technical Operations Lead at Independent E-Commerce & Digital Platform Venture (2021-01 – 2023-12)

• Order Fulfillment & Digital Delivery: Managed direct delivery of purchased digital accounts and items to customers, including manual identifier changes and access provisioning after each transaction.
• System Configuration & Technical Maintenance: Read and edited backend code and configuration files to fix issues, adjust platform behavior, and customize the user interface (CSS).
• Access & Escalation Management: Administered internal access and permission levels for staff promotions and admin-panel entry; served as the final point of escalation for rule violations and customer disputes, resolving issues directly.
• Vendor & Supplier Coordination (B2B): Built and maintained direct working relationships with external script and add-on providers, coordinating integration of third-party tools into the core platform.
• Platform Operations: Ran day-to-day storefront operations and live sales events (auctions), maintaining a daily working list of open technical issues through to resolution.
• Product-Driven Development: Operated simultaneously as developer and end-user of the platform, giving direct insight into player experience that shaped proactive fixes and new feature ideas released ahead of competing platforms.