Ahmed Alkhafaf

Awarded IT infrastructure and support Engineer with 20+ extensive experience in enterprise messaging systems applications support, and IT service delivery within large-scale banking environments. Demonstrated expertise in leading support teams, managing critical Microsoft platforms, and ensuring operational excellence through reliable, secure, and scalable infrastructure solution.

Engineer Support and Delivery - BSF (BANQUE SAUDI-FRANSI) - Riyadh

(2006-03 - 2024-12)

• MS Exchange System Administration
• Dell SourceOne System Administration
• MS SCOM Administration
• MS SCCM Administration
• Next think Administration
• Led migration from IBM Lotus Domino To MS Exchange

Senior Administrator - BSF (BANQUE SAUDI-FRANSI) - Riyadh

(2002-01 - 2006-02)

• Conducted Site Support Engineering for the central branches
• Specialized delivery: the BBC (Banking Business Center) building and the RBD (Regional Banking Division) building
• Supported 250 users, departments with technologies, PC applications, and hardware

Data Processor - Al Azizia Panda Company - Riyadh

(1999-08 - 2001-12)

• Performed Data Processing in the MIS (Management Information System) Department, in Panda Retail Company – Savola Group, the largest Grocery retail chain in Saudi Arabia and the whole Middle East
• Electronic data processing /technical support
• Electronic Physical Inventory, remote controlling of the network scales and reporting
• Processed the sales and revenue data on the IBM AS400 server using JDA then uploading them to the SQL sever, preparing official documents using BUSINESS OBJECTS software, Microsoft applications tools and IBM UNIX (AIX 3.0) and FTP
• Participated in the Projects of Discount Cards, barcodes printing and Y2K

Electrical Engineer - Saudi Technical Limited - Riyadh

(1997-03 - 1998-12)

Worked in the Tendering and Estimation department of the Electrical Contractions Company.

• Tendering and Estimation department of the Electrical Contractions Company of Saudi Technical Limited
• Projects pricing in Electrical Construction, Contraction, and Installation
• Completed the tendering and pricing Electrical installations of NIARA

B.Sc. - Electrical and Electronic Engineering - Eastern Mediterranean University (1992-09 - 1997-02) North Cyprus

Diploma of Higher Education - Personal Computer Specialist - International Correspondence Schools (1997-09 - 1998-09) Scranton, Pennsylvania, USA

Diploma of Higher Education - PC Repair - THOMSON EDUCATION DIRECT (2002-01 - 2003-08) USA

Diploma of Higher Education - Fitness and Nutrition - THOMSON EDUCATION DIRECT (2004-01 - 2004-12) USA

Diploma of Higher Education - Business Continuity Management - Institute for Business Continuity Training (2015-01 - 2016-01) New York

Certificate of Higher Education - Cyber security: Technology Application and policy - MIT Professional Education (2015 - 2015)

Certificate of Higher Education - Entrepreneurial Negotiations: The MIT Way - MIT Professional Education (2015 - 2015)

Certificate of Higher Education - Internet of Things: Roadmap to a Connected World - MIT Professional Education (2016 - 2016)

NQF at Level 7 Award For Professional Recognition - Engineering Management - City & Guilds (2018-06 - 2019-03) London