Business Analyst at Qparts (2023-08 – Present)
Led the business analysis and requirements gathering for the multi-phase QVM procurement platform from initial feature set to full operational system, centralizing workflows across procurement, vendors, advisors, and analytics while processing 100K+ RFQs for top niche KSA agencies.
- Ran discovery sessions with management and operations, authoring 500+ Jira user stories with acceptance criteria and maintaining a live change-request pipeline feeding the product roadmap.
- Conducted gap analysis of manual procurement workflows to design digitized end-to-end processes— mapping business rules for RFQ intake, multi-vendor tendering, automated financial settlements, and role-based access controls.
- Modeled a 50+ table relational schema in dbdiagram.io to structure complex business rules and process requirements, partnering with a database engineer on implementation and query optimization for Supabase.
- Defined API integration specs and data-routing logic across systems (Zoho Books, Jotform, Retool, Supabase) to automate real-time inventory sync, streamline invoicing, and digitize external order intake.
- Designed test cases and managed User Acceptance Testing (UAT) to validate complex business logic—including multi-vendor tendering, financial lifecycles, and role-based access control—against original business requirements prior to production releases.
- Defined KPI and reporting requirements for real-time analytics dashboards built in Retool, giving executive stakeholders and cross-functional teams visibility into resource consumption, sales performance, and target metrics.
- Validated functional specifications by prototyping workflows in low-code (Retool) and AI-augmented environments to de-risk requirements ahead of production build, reducing rework and platform delivery time.
Operations & Systems Head at Science Crafts for Educational Solutions (2015-03 – 2023-07)
Encompasses 8-year progression: Specialist → Vice Head → Department Head. Oversaw end-to-end operational execution and product delivery for an educational services provider—managing cross-functional teams across curriculum design, hands-on learning kit manufacturing, multi-venue logistics, and school partnerships.
- Analyzed and standardized end-to-end delivery processes across 700+ training sessions for leading international schools, identifying operational bottlenecks to establish streamlined workflows from kit preparation through field execution.
- Re-engineered existing multi-venue scheduling logic to centralize logistics, optimizing resource allocation between cross-functional execution teams and external school stakeholders.
- Audited existing purchasing, inventory, and scheduling workflows to identify operational gaps—re-engineering manual touchpoints to reduce error rates and improve overall process efficiency.
