Guest Service Agents at MSC Cruises (2024-01 – Present)
- Answering guest questions about the ship and handling guest complaints
- Accommodating special needs of guests, such as those with disabilities or dietary restrictions
- Helping guests with tasks like making reservations, arranging transportation, and finding their way around the ship
Assistant Manager at Dr Sameh Saeed Clinic Center (2021-01 – 2024-12)
- I do public relations with institutions and contracts
- Work with trade unions and institutions
- Solving all patients problems
- Make the appointment to the patients with the Drs
- Process all money in the center
- Dealing with government taxes in the center
- Work on the development of the center
- Managed contracts and public relations, enhancing clinic partnerships
- Contributed to center development, driving growth and service expansion
Training in the Front Office at STEIGENBERGER GOLF RESORT ELGOUNA (2019-01 – 2020-12)
- Greet clients, visitors and guests as they enter into office
- Provide information regarding products or services of the company
- Answer inquiries regarding services and availability of the personnel
- Schedule, reschedule and cancel appointments
- Answer telephone calls and transfer calls to the appropriate person
- Provide information to callers over the telephone
- Respond to emails and office correspondence
- Update employee attendance and visitors' records
- Assist visitors in filling out forms
- Perform basic bookkeeping and record keeping duties
- Update shift diaries and report maintenance issues
- Perform closing duties in the correct procedure Follow up the guest's order to ensure the fine finding experience
- Assist other colleagues when needed to assure smooth operation
Trainee in the Kitchen at THE THREE CORNERS HOTELS & RESORT, EL GOUNA (2015-01 – 2016-12)
- Review the kitchen layout and equipment placement
- Understand the safety procedures in the kitchen Learn to clean and maintain kitchen equipment and tools
- Learn to handle and store food ingredients
- Understand the recipes and cooking techniques used in the kitchen
- Memorize the locations of all ingredients, tools, and equipment in the kitchen
- practice preparing menu items
- Learn to plate food as per the restaurant's standards
- Learn to maintain the quality and consistency of dishes
- Practice observing health and sanitation standards
- Practice customer service skills for kitchen attendants
- Practice multitasking and working under pressure
- Understand the waste management procedures in the kitchen
- Review the stocking and inventory procedures Approval: Chef's Cooking Skills Verification
- Understand how to handle emergency situations in the kitchen
- Practice restocking and replenishing the kitchen as needed
- Understand and follow the restaurant's operating procedures
- Learn to communicate effectively with other kitchen staff and management
Training in F.O Department at AZUR GRAND RESORTS, MAKADY BAY (2012-01 – 2015-12)
- Making and managing reservations
- Keeping the reservation software up to date Dealing with cancellations
- Proficiency in working with computers
- Greet the guests at the time of check-in and check-out
- Allocation of rooms and handing out of keys
- Arrange for baggage assistance if needed Handling foreign exchange
- Taking and passing on messages
- Efficiently managing complaints and any problems that may arise
- Dealing with special requests from guests Checking guests out
- Preparation of bills and payment collection
- Answer questions related to the hotel and surrounding areas
- Perform light maintenance on equipment
- Monitor, stock and restock office machines
- Perform data entry and filing activities
- Keep work area clean and tidy on a constant basis
- Sort and distribute incoming mail
- Assist in resolving clients' issues and complaints
- Manage inventory of office supplies and equipment
- Order supplies and equipment when required
- Schedule staff appointments with clients or company representatives
- Liaise between departments and provide clerical support
Receptionist at PANORAMA BUNGALOWS RESORT, ELGouna (2018-01 – 2019-12)
- Provided exceptional front-line customer service
- boosting satisfaction rates
- Streamlined office operations, enhancing efficiency by 30% year-over-year
- Handled multi-line phones, facilitating effective communication for 100+ calls daily
- Managed appointments and schedules, increasing booking accuracy by 25%
- Processed client inquiries, converting 50% into return customers
- Developed a welcoming atmosphere, positively impacting client perceptions
- Trained new staff in reception protocols, improving team performance
- Utilized CRM software, optimizing client data management and retrieval
- Achieved recognition for top-notch service, contributing to a sales increase
- Monitor, stock and restock office machines
- Perform data entry and filing activities
- Keep work area clean and tidy on a constant basis
- Sort and distribute incoming mail
- Assist in resolving clients' issues and complaints
Trainee in Food & Beverages at MOVENPICK RESORT & SPA EL GOUNA (2016-01 – 2017-12)
- Greeting guest with a smile and using the guest name when known
- Prepare and set the restaurant before the meal period
- Serve the food and beverage to the guest in the right temperature as well as introducing the food
- Making sure the sideboard of each section clean, refill all the necessary supplies (e.g. teacups, cutlery, etc.)
- Take orders and answer the guest inquiries whenever possible
- Fold napkins, making sure the cutlery is clean as to be set in the table
- Encourage customers to fill in the customer service survey through QR code
- Offer the drinks menu and wine menu with certain suggestions and recommendations
