Ali Hussein

My current duties include managing the front desk and reception area, supporting the office staff and distributing faxes and incoming correspondence frequently. I try to greet guests and manage the front desk with dependability and reliability in a stable and professional corporate office environment. I also assist office staff on an as-needed basis, even so I have a good experience about reservations, contracts and reports between hotels and travel agents.

Guest Service Agents at MSC Cruises (2024-01 – Present)

• Answering guest questions about the ship and handling guest complaints
• Accommodating special needs of guests, such as those with disabilities or dietary restrictions
• Helping guests with tasks like making reservations, arranging transportation, and finding their way around the ship

Assistant Manager at Dr Sameh Saeed Clinic Center (2021-01 – 2024-12)

• I do public relations with institutions and contracts
• Work with trade unions and institutions
• Solving all patients problems
• Make the appointment to the patients with the Drs
• Process all money in the center
• Dealing with government taxes in the center
• Work on the development of the center
• Managed contracts and public relations, enhancing clinic partnerships
• Contributed to center development, driving growth and service expansion

Training in the Front Office at STEIGENBERGER GOLF RESORT ELGOUNA (2019-01 – 2020-12)

• Greet clients, visitors and guests as they enter into office
• Provide information regarding products or services of the company
• Answer inquiries regarding services and availability of the personnel
• Schedule, reschedule and cancel appointments
• Answer telephone calls and transfer calls to the appropriate person
• Provide information to callers over the telephone
• Respond to emails and office correspondence
• Update employee attendance and visitors' records
• Assist visitors in filling out forms
• Perform basic bookkeeping and record keeping duties
• Update shift diaries and report maintenance issues
• Perform closing duties in the correct procedure Follow up the guest's order to ensure the fine finding experience
• Assist other colleagues when needed to assure smooth operation

Trainee in the Kitchen at THE THREE CORNERS HOTELS & RESORT, EL GOUNA (2015-01 – 2016-12)

• Review the kitchen layout and equipment placement
• Understand the safety procedures in the kitchen Learn to clean and maintain kitchen equipment and tools
• Learn to handle and store food ingredients
• Understand the recipes and cooking techniques used in the kitchen
• Memorize the locations of all ingredients, tools, and equipment in the kitchen
• practice preparing menu items
• Learn to plate food as per the restaurant's standards
• Learn to maintain the quality and consistency of dishes
• Practice observing health and sanitation standards
• Practice customer service skills for kitchen attendants
• Practice multitasking and working under pressure
• Understand the waste management procedures in the kitchen
• Review the stocking and inventory procedures Approval: Chef's Cooking Skills Verification
• Understand how to handle emergency situations in the kitchen
• Practice restocking and replenishing the kitchen as needed
• Understand and follow the restaurant's operating procedures
• Learn to communicate effectively with other kitchen staff and management

Training in F.O Department at AZUR GRAND RESORTS, MAKADY BAY (2012-01 – 2015-12)

• Making and managing reservations
• Keeping the reservation software up to date Dealing with cancellations
• Proficiency in working with computers
• Greet the guests at the time of check-in and check-out
• Allocation of rooms and handing out of keys
• Arrange for baggage assistance if needed Handling foreign exchange
• Taking and passing on messages
• Efficiently managing complaints and any problems that may arise
• Dealing with special requests from guests Checking guests out
• Preparation of bills and payment collection
• Answer questions related to the hotel and surrounding areas
• Perform light maintenance on equipment
• Monitor, stock and restock office machines
• Perform data entry and filing activities
• Keep work area clean and tidy on a constant basis
• Sort and distribute incoming mail
• Assist in resolving clients' issues and complaints
• Manage inventory of office supplies and equipment
• Order supplies and equipment when required
• Schedule staff appointments with clients or company representatives
• Liaise between departments and provide clerical support

Receptionist at PANORAMA BUNGALOWS RESORT, ELGouna (2018-01 – 2019-12)

• Provided exceptional front-line customer service
• boosting satisfaction rates
• Streamlined office operations, enhancing efficiency by 30% year-over-year
• Handled multi-line phones, facilitating effective communication for 100+ calls daily
• Managed appointments and schedules, increasing booking accuracy by 25%
• Processed client inquiries, converting 50% into return customers
• Developed a welcoming atmosphere, positively impacting client perceptions
• Trained new staff in reception protocols, improving team performance
• Utilized CRM software, optimizing client data management and retrieval
• Achieved recognition for top-notch service, contributing to a sales increase
• Monitor, stock and restock office machines
• Perform data entry and filing activities
• Keep work area clean and tidy on a constant basis
• Sort and distribute incoming mail
• Assist in resolving clients' issues and complaints

Trainee in Food & Beverages at MOVENPICK RESORT & SPA EL GOUNA (2016-01 – 2017-12)

• Greeting guest with a smile and using the guest name when known
• Prepare and set the restaurant before the meal period
• Serve the food and beverage to the guest in the right temperature as well as introducing the food
• Making sure the sideboard of each section clean, refill all the necessary supplies (e.g. teacups, cutlery, etc.)
• Take orders and answer the guest inquiries whenever possible
• Fold napkins, making sure the cutlery is clean as to be set in the table
• Encourage customers to fill in the customer service survey through QR code
• Offer the drinks menu and wine menu with certain suggestions and recommendations

High School Diploma – DEUTSCHE HOTEL FACHSCHULE ELGOUNA (2011-01 – 2014-12)