منصور المطرفي

Customer Service and Operations professional with 1.5+ years of experience at one of Makkah's most prestigious landmark destinations — joining from launch and helping build the operational plans still in use today. Proven track record leading a team of 10, coordinating 30–40 high-profile VIP visits for princes and senior officials, and delivering seamless guest experiences under pressure. Flexible across rotating shifts, certified in First Aid, and academically grounded with a Diploma in Hajj & Umrah Services Management (Honors — 4.63/5.0).

Known for reliability, discretion, and turning operational challenges into smooth outcomes.

Customer Service & Operations at Clock Tower Museum Project (2024-12 – Present)

• Joined from the project launch and co-developed the operational workflows, service procedures, and shift systems still applied across the venue today.
• Coordinated 30–40 VIP visits for princes and senior government officials — personally managing arrival, hospitality, guided experience, and departure with full discretion.
• Lead and schedule a team of 10 across rotating shifts, distributing tasks and ensuring optimal coverage during peak and high-traffic periods.
• Onboarded and trained new staff, accelerating their alignment with service standards and operational protocols.
• Resolved first-line guest concerns in real time, maintaining a calm and professional presence under pressure.
• Represented the organization professionally with all stakeholders, upholding confidentiality at all times.

Public Relations Specialist at General Presidency — Grand Mosque & Prophet's Mosque (2022-01 – 2022-12)

• Organized high-profile official events with end-to-end logistical coordination and stakeholder engagement.
• Managed digital platforms and led communication campaigns that strengthened institutional reputation and public trust.
• Built strong media relationships and produced content aligned with the institution's mission of serving pilgrims and visitors.

Diploma in Hajj & Umrah Services Management – King Abdulaziz University (2025-01 – 2026-01)

Bachelor's in Mass Communication — Public Relations – Umm Al-Qura University