Aljohara Khaled

Results-driven professional with a strong background in administrative support, team leadership, and client relations. Skilled in optimizing front-desk operations, managing database systems, and handling multi-line communications in fast-paced environments. A proactive problem-solver with a Bachelor's degree in Early Childhood Education, bringing a unique blend of patience, clear communication, and exceptional organizational skills to administrative roles.

Administrative Assistant at Brand Options for Industry (2024-01 – Present)

• Manage employee attendance, leave records, and HR documentation.
• Direct the preparation of employment contracts and ensure compliance with Saudi Labor Law.
• Coordinate end-to-end recruitment processes, including interview scheduling and onboarding.

Academy Advisor at Noon Academy (2024-01 – 2024-12)

• Provided academic guidance to students and maintained high-level communication with parents.
• Analyzed student performance data to provide actionable improvement plans.

Administrative Assistant at Dar Al Motakhasison Factory (2023-01 – 2024-12)

• Streamlined daily administrative operations and office workflows, significantly reducing document processing times and improving team productivity.
• Maintained high-accuracy digital databases, ensuring all confidential corporate documentation, contracts, and client records were meticulously organized.

Customer Service Representative at Hunger Station (2020-01 – 2023-12)

• Resolved customer inquiries and maintained high service satisfaction rates.
• Identified and escalated recurring software bugs and user pain points to the QA team to help optimize the customer app experience.

Assistant Store Manager at Fawaz Alhokair Company (2018-01 – 2020-12)

• Supervised daily store operations and managed staff scheduling and performance.
• Resolved complex customer inquiries and complaints efficiently, ensuring a positive shopping experience and building brand loyalty.

Patient Receptionist at Saudi Chinese Medical Center (2018-01 – 2018-12)

• Managed medical records and patient appointments with front-desk administrative support.
• Accurately processed patient registrations, verified insurance information, and maintained digital and physical medical files in strict compliance with healthcare privacy regulations.

Bachelor's Degree in Early Childhood Education – Princess Nourah bint Abdurrahman University (2019-12)