Amor Tawfeeg

Proficient with extensive experience in Aviation Refueling management and customer service roles. Demonstrated leadership in guiding warehouse teams to achieve efficiency targets and ensure smooth operations. Skilled in implementing stringent health and safety protocols, optimizing workflow processes, and maintaining robust product availability through meticulous inventory analysis.

Experienced in Bowser & Dispenser operation and providing performance feedback to enhance team productivity. Proven track record of delivering top-quality customer service, promptly resolving complaints, and cultivating customer loyalty. Possesses excellent problem-solving and communication abilities, adept at managing high call volumes while maintaining accuracy and efficiency.

Aviation Refueling Operator at United Fuel Company. Ltd (2024-01 – Present)

Aviation Refueling Shift Coordinator at Oil Energy Co. Ltd, Sudan (Formerly Petronas Marketing, Sudan) (2015-01 – 2024-12)

• Spearheaded a team of shift supervisors for 8 years, enhancing aviation fuel operations efficiency.
• Supervision the Aviation Fueling Shift operations, Depot & Into-plane, and Oil & Gas.
• Supervision and monitor the implementation of HSE System.
• Full knowledge of aircraft fuel types and quality requirements, and extensive experience in supplying all types of helicopters and jet aircraft (wide-body).
• Manage all receiving, storage and loading operations with the highest levels of experience required in accordance with IATA@JEG requirements.
• Implemented rigorous health and safety protocols in Oil & Gas, resulting in a significant reduction of workplace accidents.
• Streamlined work schedules, elevating team productivity and meeting stringent aircraft efficiency targets.
• Conducted thorough inventory analysis to maintain optimal product levels and minimize shortages.
• Proficient in maneuvering trucks and order pickers, with a strong emphasis on delivering effective team feedback.

Call Center Agent at Sudanese Electricity Company (2011-01 – 2012-12)

• Established and maintained effective follow-up call systems, resolving customer complaints promptly and fostering loyalty and satisfaction.
• Consistently achieved daily performance targets, contributing to the department's progress towards sales goals and overall success.
• Maintained accurate records to streamline information flow between customer service and account management teams, ensuring seamless communication and service delivery.
• Utilized exceptional problem-solving and communication skills to address customer concerns and inquiries, delivering high-quality service and resolving issues efficiently.
• Managed high call volumes with accuracy and efficiency, maintaining a strong knowledge of current services to provide informative and helpful advice to customers.

Bachelor's Degree in Computer Science and Information Technology – Open University of Sudan (2017-01)

Technical Diploma in Telecommunication Engineering – Alneelain university (2010-01)