Ashraf Ali

Retail operations professional with over 20 years of progressive experience across hypermarkets, supermarkets, and dark-store operations in Saudi Arabia and Egypt, including 9 years with Panda KSA (Riyadh & Jeddah). Proven track record in branch and dark-store management, assistant/deputy branch management, section supervision (Grocery, Food, Electronics, Household), and store leadership, managing teams of up to 25 staff. Holder of Certificate in Retail Operations (CRO) and Certificate in Retail Management (CRM) from Panda Retail Academy.

Skilled in team leadership, coaching, staff training, inventory control, and customer service. Bilingual (Arabic/English).

Assistant Store Manager at El Othaim Market (2026-02 – 2026-05)

• Managed daily branch operations across sales floor, stock, and customer service, supervising a team of 10-25 staff
• Oversaw inventory control and stock replenishment to help reduce shrinkage and avoid stockouts
• Trained and coached staff on customer service standards, POS procedures, and store policies
• Supported the branch manager in driving sales performance and maintaining store presentation standards

Night Store Manager at Mahmoud ElFar Market (2024-12 – 2026-01)

• Led night-shift branch operations, managing a team of 10-25 staff across sales floor, stock, and cashier functions
• Monitored overnight inventory and stock levels, coordinating with day-shift management to reduce loss and ensure product availability
• Ensured compliance with company policies, food safety, and store cleanliness standards during night operations
• Handled escalated customer complaints and resolved operational issues independently

Night Store Manager (Dark Store) at Mahmoud ElFar Market (2023-05 – 2024-12)

• Managed a dark-store (online order fulfillment) operation, overseeing order picking, packing, and dispatch accuracy for a team of 10-25 staff
• Coordinated stock control and inventory accuracy specific to e-commerce fulfillment
• Worked to improve order accuracy and reduce fulfillment turnaround times

Supervisor, Grocery & Food Section at Mahmoud ElFar Market (2022-10 – 2023-05)

• Supervised Grocery and Food section operations across two branches, overseeing staff, stock levels, and merchandising standards
• Coordinated with section teams to maintain product availability and minimize waste and shrinkage

Supervisor, Grocery & Food Section at Panda Egypt (2020-10 – 2022-10)

• Supervised Grocery and Food section staff and daily operations, ensuring stock availability and merchandising standards
• Contributed to shrinkage control and customer service quality within the section

Section Manager, Customer Service at Khair Zaman (Metro Market) (2018-11 – 2019-12)

• Managed the customer service section, handling customer complaints, returns, and refunds to maintain service quality
• Trained front-line staff on customer service standards and complaint-resolution procedures

Store Manager at Al Farganey Market (2018-07 – 2018-11)

• Managed full store operations including staff supervision, inventory control, and sales performance for the branch

Store Leader at Pandati Market (2016-08 – 2017-10)

• Led store-level operations across Grocery, Food, and Household sections at a major Panda hypermarket
• Supervised section supervisors and staff, supporting team development and adherence to Panda's retail operating standards
• Monitored stock control, cash operations, and store presentation to support sales and shrinkage targets

Store Leader at Pandati Market (2013-10 – 2016-08)

• Led store-level operations across multiple sections, overseeing daily sales floor, stock, and customer service performance
• Supervised staff scheduling and performance, contributing to team development within Panda's retail standards

Supervisor, Electronics Section at Panda Hypermarket (2010-07 – 2013-10)

• Supervised the Electronics section, overseeing merchandising, stock control, and staff scheduling to meet sales targets

Supervisor, Electronics Section at Panda Hypermarket (2009-11 – 2010-07)

• Supervised Electronics section staff and daily operations, ensuring product availability and merchandising standards

Team Leader, Household Section at Geant Hypermarket (2009-11 – 2010-05)

• Led the Household section team, overseeing stock, merchandising, and customer service standards

Team Leader / Supervisor Cashier at Geant Hypermarket (2009-08 – 2010-05)

• Supervised the cashier team, overseeing POS operations, cash handling accuracy, and customer service at checkout

Cashier at Carrefour Hypermarket (2005-05 – 2009-08)

• Operated POS systems and handled cash transactions accurately while delivering customer service at checkout

Bachelor of Commerce (BA) in Accounting Department – Zagazig University (2000-05)